Loretta Loyd

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Analytics Developer II

Baylor Scott & White Health,

Oct 2023 - Current (2 years 9 months)

The Analytics Developer provides moderately complex database analytics and reporting services to clinicians and customers. Gathers data from multiple sources, analyzes data and creates metrics to drive clinical and operational performance improvement. Performs requirements definition, development, testing, analysis and ad-hox reporting as requested. • Gather and document data requirements from customers. Analyze and translate requirements into technical specifications, process and workflows. • Assess, produce and/or develop moderately complex relevant, standard or custom information (reports, dashboards, interactive reporting, charts, graphs and tables) from various data sources by querying data and generating the associated output. Distr

Project Analyst

Baylor Scott & White Health

Aug 2021 - Oct 2023 (2 years 3 months)

The Project Analyst provides database analytics and reporting services. Gathers data from multiple sources, analyzes data and creates metrics to drive clinical and operational performance improvement. Responsible for researching, collecting, and analyzing data for the strategic decision-making process.

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Atrantil Relationship Coordinator

KBS Research,

Jun 2018 - Aug 2021 (3 years 3 months)

Provide thorough, detailed and complete answers to customer inquiries related to Atrantil GI supplement. • Provide online support to customer questions from multiple sources, utilizing Freshdesk multi-channel customer support software, using information from Knowledge library • Customer Relationship Management/Retention

Physician Relationship Management Administrator

Baylor Scott & White Health

Sep 2009 - Aug 2021 (12 years)

The Physician Relationship Management Administrator performs several functions key to department and Baylor Scott & White including data management of physician contact information, communication to physician groups via e-mail and direct mail, research, report preparation and analysis, and coordination of web content. • Manage Physician Database(s) ◦ Serves as administrator of customer relationship management (CRM) tools. Modifies tool to meet department needs. Manages user rights and access. Creates unique page views of system as requested by users. ◦ Trains others to use CRM system. Identify and communicate enhancements that will increase liaison and department efficiency. ◦ Maintain integrity of database by proactively updating da

Physician Relations Coordinator

Baylor Scott & White Health

Aug 2007 - Sep 2009 (2 years 2 months)

The physician relations department communicates with physicians in the community to build relationships with Scott & White doctors and increase referrals to our specialists. As a physician relations coordinator, responsibilities included providing support to the director and physician liaisons who work with external physicians to accomplish this goal. • Database Coordination • Customer Relationship Management • Physician Comment and Issue Resolution Management • Report Creation/Research • Coordinate and communicate Continuing Medical Education efforts that meets departmental objectives • Assist with production and updates of collateral materials • Help manage physician referral web page content • Provide General Support for Physicia

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Administrative/Sales Assistant

Time Warner Cable,

Aug 2004 - Aug 2007 (3 years 1 month)

The media sales department handles cable advertising for local businesses. As a sales assistant, responsibilities included providing administrative support to the sales representatives by inputting orders and making sure that the entire process of getting clients on the air with the correct commercials, times, and networks was done correctly. Other responsibilities included creating, updating, and maintaining accounting and budget spreadsheets, database management, and spreadsheet management with Microsoft Excel, PowerPoint, and Word. • Constructed an administrative support system which allowed sales representatives to effectively utilize their time on sales calls. • Created spreadsheets, databases and other forms to assist management in

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Telephone Interviewer

MARC,

Oct 2003 - Feb 2004 (5 months)

Responsibilities as a telephone interviewer included conducting surveys with consumers in order to gain their opinions about certain products, inviting consumers to test new products, and/or obtaining their comments and suggestions concerning product satisfaction and customer satisfaction and customer service.

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