L

Lorenza Aldana

About

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Bogota D.C., Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 34% verified
  • Teleperformance
    Customer Support Representative
    Teleperformance
    Jan 2026 - Current (10 months)
    • Provide bilingual support to Airbnb guests and hosts through voice, chat, email and back-office channels.
    • Assist customers with reservations, accounts, payments, policies and platform-related concerns.
    • Investigate complex cases and provide accurate, personalized solutions.
    • Handle escalations and coordinate with specialized teams when required.
    • Translate complex policies and processes into clear, customer-friendly information.
    • Manage multiple systems and cases while meeting quality and productivity standards.
  • I
    Digital Arts Workshop Facilitator & Educator
    Idartes - Bogotá's District Arts Institute
    Jan 2024 - Jan 2025 (1 year 1 month)
    • Facilitated digital arts and creative technology workshops for children in private and school environments, including bilingual educational settings.
    • Monitored student progress, managed grades, schedules, attendance, and pedagogical reports.
    • Maintained communication with families regarding students' progress, expectations, and learning experiences.
    • Supported student engagement and program promotion while creating creative, accessible ways to teach digital tools and technology.
  • Asurion
    Sales & Technical Support Specialist verified_user Verified experience
    Asurion
    Jan 2023 - Jan 2024 (1 year 1 month)
    • Provided bilingual customer support for technology, telecommunications and smart-device services.
    • Identified customer needs, recommended and sold protection plans and service solutions.
    • Explained product features, benefits, coverage and available options to support purchasing decisions.
    • Handled customer objections and provided consultative recommendations.
    • Performed appointment setting and customer follow-up.
    • Provided technical troubleshooting for smart devices, including setup and activation.
    • Worked with U.S. customers in a high-volume, target-driven environment.
Education verified_user 0% verified
  • Universidad Nacional de Colombia
    Bachelor's Degree in Visual Arts
    Universidad Nacional de Colombia
    Jan 2024 - Jan 2025 (1 year 1 month)
    Diploma in Project Formulation
    CUN - Corporación Unificada Nacional