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LORENA VITALI

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Cordoba, Argentina

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work
Job

Résumé

Jobs verified_user 0% verified
  • Hallow
    Bilingual Customer Service Associate
    Hallow
    Nov 2022 - Current (4 years)
    As a bilingual representative for Hallow, I support clients in English and Spanish via email and phone, addressing inquiries, resolving issues, and ensuring clear communication.
  • L
    Interpreter
    Language Link
    Jan 2017 - Jan 2022 (5 years 1 month)
    For five years, I supported English-Spanish communication by providing interpretation services in healthcare, legal, and community settings
  • Touch of Modern
    Customer Service Associate
    Touch of Modern
    Jan 2016 - Jan 2022 (6 years 1 month)
    Led the team on a monthly basis in stats and quality. Ranked number 1 in Customer Satisfaction every month. Eliminated a backlog of phone calls, emails, and voicemails received.
  • U
    Senior Quality Analyst – Team Lead and Trainer
    Ubiquity - ZeroVariance
    Jan 2007 - Jan 2016 (9 years 1 month)
    Effectively prioritized and organized team responsibilities through audits, calibrations, and training to achieve quality and consistency of team performance, positively impacting sales conversion and reducing customer complaints.