L

Lorena Rodríguez

About

Detail

Bogotá, Bogota, Colombia
Contact Lorena regarding: 
work
Full-time jobs
Starting at USD8/hour

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • GigCX Marketplace
    Freelance / Order Entry Spanish and English
    GigCX Marketplace
    Aug 2025 - Current (1 year 1 month)
    Freelance / Order Entry Spanish and English
  • C
    Case Evaluation Specialist
    Cloudstaff Colombia
    Jan 2024 - May 2025 (1 year 5 months)
    • Customer Service Excellence. Multitasked tools. • Data entry. Complex Case Troubleshooting. Duties include paralegal work, administrative support, schedule appointments, coordinate patient intake client correspondence.
  • Teleperformance Colombia
    Agent - Supervisor
    Teleperformance Colombia
    Sep 2022 - Dec 2023 (1 year 4 months)
    • Supervised frontline teams, monitored KPIs and SLA compliance. • Improved customer service metrics by 10% and increased NPS by 30% through targeted initiatives and coaching. • Identified performance outliers and implemented individual coaching plans to raise quality and productivity. • Managed escalations and coordinated cross-functional communication to resolve client issues.
  • H
    Administrative Manager
    High Quality Custom Furniture
    Jan 2019 - Jan 2022 (3 years 1 month)
    • Oversaw daily administrative operations, staff coordination, and resource/inventory management. • Managed procurement within budget constraints and enforced operational policies. • Maintained schedules and deadlines, ensuring process adherence and regulatory compliance. • Streamlined administrative workflows to improve efficiency and reporting.
Education verified_user 0% verified
  • U
    Curso de Power BI para la Gestión Administrativa
    Unknown
    Aug 2025
  • Centro Social La Presentación
    High School Diploma
    Centro Social La Presentación
    Jan 1999 - Dec 2005 (7 years)
  • U
    7 Semesters of International Relationships
    University of Belgrano, Argentina
    Jul 2007 - Dec 2013 (6 years 6 months)