Lorena Filian Rivas

Lorena Filian Rivas

About

Detail

Sales Manager | Powering Team Productivity and Efficient Multitasker | Project Manager | Bilingual Sales | CRM & Process Optimization Expert
Guayas, Ecuador
Contact Lorena regarding: 
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Full-time jobs
Starting at USD2k/month
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Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • FastSigns
    Marketing & Project Management public Remote experience
    FastSigns
    Oct 2025 - Current (10 months)
    Marketing & Project Management • Directed a 4-person team to support revenue growth by supplying the sales team with project-based opportunities, market research insights, and tailored collateral materials while managing the CRM pipeline (Corebridge) and facilitating coordination between sales, design, and production to accelerate deal closures and ensure on-time project delivery. • Built and managed a targeted sales pipeline by generating and qualifying high-value commercial leads for construction projects, tenant build-outs, and new business openings; researched active developments and permitting activity to identify time-sensitive signage opportunities and prioritized them based on project timing, visibility needs, and scope to maximi
  • M
    Operations & Patience Services Coordinator public Remote experience
    Metropolitan Footcare
    Jul 2023 - Sep 2025 (2 years 3 months)
    • Lead and coordinated a team of 10 in high-volume patient care operations for a busy medical practice, overseeing daily scheduling, communications, and workflows for 30-40 appointments while streamlining administrative processes with RingCentral, Dropbox, and EHR systems, resulting in a 20-30% reduction in processing time and enhanced operational efficiency. • Managed comprehensive client-facing administrative tasks, including insurance verification, prior authorizations, and patient communications, while maintaining accurate clinical documentation and upholding confidentiality; resolved issues proactively to deliver exceptional service and build long-term patient relationships. • Supported practice leadership by arranging complex trave
  • RIGOTECH
    Head of commercial premises
    RIGOTECH
    Nov 2022 - Jun 2023 (8 months)
    • Managed a team of 7 in daily operations of the Guayaquil branch, including inventory control, budgeting, permit acquisition, and handling over 180 VIP customer calls and emails per day while coordinating with architects, designers, and sales teams to deliver bilingual support and ensure seamless project execution. • Coordinated with architects and designers on projects, providing bilingual support in sales processes and complaint resolution. • Oversaw KPI tracking, staff evaluations, and reports, ensuring compliance and fostering a collaborative remote team environment. • Resolved customer issues promptly, demonstrating strong problem-solving and adaptability in high-pressure situations. • Managed complaints with calm, clear commu
  • S
    Head of sales
    SERVIMAX SERVICIOS GLOBALES S.A.
    Nov 2017 - Mar 2022 (4 years 5 months)
    • Coordinated interdepartmental communications and joint projects, facilitating seamless collaboration for 183 team members across remote and on-site settings. • Managed over 200 incoming and outgoing calls daily, monitoring performance and delivering motivational talks to maintain team productivity. • Developed and implemented administrative strategies, including pipeline management, budget projections, and support for sales goals and client needs. • Organized regular meetings to review progress, share best practices, and handle customer relations, improving satisfaction through quick resolutions. • Recruited and trained staff for field and call center roles, emphasizing bilingual communication and closing techniques. • Managed
  • N
    Sales manager public Remote experience
    Nutranatural S.A.,
    Aug 2009 - Sep 2014 (5 years 2 months)
    • Oversaw staff management and pipeline for insurance sales, increasing revenue by implementing effective tracking, incentive programs, and staff development. • Analyzed market trends to identify opportunities, coordinating with teams to develop tailored client offerings in both languages. • Managed outgoing calls and client interactions, nurturing relationships that led to referrals and partnerships. • Managed the sales pipeline efficiently, ensuring a consistent flow of business and meeting sales objectives. • Handled administrative tasks like CRM record keeping, performance monitoring, and regional growth strategies, utilizing Microsoft 365 for enhanced productivity and collaboration. • Led the sales team towards achieving qua
  • H
    Head of Commercial Premises
    HOME VEGA
    Feb 2007 - Sep 2008 (1 year 8 months)
    • Led 19 sales staff, managing reports, inventories, and VIP client requirements, while organizing motivational meetings. • Coordinated financial controls, expense planning, and business operations to meet trimester sales budgets. • Provided showroom design advice and resolved claims, applying critical thinking to evaluate solutions and boost efficiency. • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • R
    Commercial Real Estate Supervisor
    Rambaq Construction Company,
    May 2003 - Oct 2006 (3 years 6 months)
    • Advised clients on construction designs and finishes, supervising two salespeople, and ensuring smooth project delivery. • Oversaw daily operations, applying leadership to maintain team workflows and achieve organizational goals. • Oversaw property showings, providing detailed information and answering potential tenant queries. • Negotiated favorable lease terms and conditions, maximizing value for both landlords and tenants.
Education verified_user 0% verified
  • L
    Lighthouse Consulting
    Aug 2021
    How to provide a positive and differentiated service.
  • N
    Nutranatural
    Feb 2013
    - Closing Sales for the insurance market
  • U
    Bachelor of Interior Designer
    University, Universidad catolica del santiago de guayaquil
    Jan 2000 - Jan 2003 (3 years 1 month)
  • U
    Architecture (4th
    University, Universidad catolica del santiago de guayaquil
    Jan 1992 - Jan 1998 (6 years 1 month)