Lorena Filian Rivas

Lorena Filian Rivas

About

Detail

Operations Specialist | Project Coordination | Process Improvement | CRM Management | Bilingual (English & Spanish) | Virtual Assistance
Guayaquil, Guayas, Ecuador
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Résumé

Jobs verified_user 0% verified
  • FastSigns
    Project Operations Coordinator public Remote experience
    FastSigns
    Oct 2025 - Current (1 year)
    • Coordinate commercial signage projects from initial client requirements through estimating, order processing, production, and installation.
    • Review project specifications, site requirements, materials, dimensions, and
    production details to support accurate project execution.
    • Coordinate communication between clients, sales, design, production, and
    installation teams to keep projects organized and on schedule.
    • Maintain accurate project information, customer records, documentation, and workflow tracking within CoreBridge and HubSpot CRM.
    • Prepare estimates, process orders, track project status, and follow up on outstanding
    requirements to ensure timely completion.
    • Research project and permittin
  • M
    Operations & Patience Services Coordinator public Remote experience
    Metropolitan Footcare
    Jul 2023 - Sep 2025 (2 years 3 months)
    • Coordinated daily administrative operations for a high-volume medical practice, managing scheduling and communication for 30–40 patient appointments per day.
    • Managed complex calendars, appointments, communications, travel logistics, and
    administrative priorities for the physician.
    • Verified insurance eligibility and coordinated prior authorizations while maintaining accurate documentation and compliance with established procedures.
    • Streamlined administrative workflows by integrating RingCentral, Dropbox, and
    EHR Practice, reducing processing time by approximately 20 to 30%.
    • Lead and coordinated a team of 10 in high-volume patient care operations for a busy medical practice, overseeing daily scheduling
  • RIGOTECH
    Branch Operations Manager
    RIGOTECH
    Nov 2022 - Jun 2023 (8 months)
    • Managed daily branch operations, including inventory, budgeting, permits, reporting, and administrative processes.
    • Coordinated projects with architects, designers, vendors, and internal teams to maintain schedules and project requirements.
    • Managed high-volume customer communication, resolving issues and coordinating appropriate follow-up.
    • Monitored KPIs, prepared operational reports, and supported management decision-making.
    • Trained and mentored employees while supporting consistent processes and team
    performance.
    • Resolved operational and customer issues using structured problem-solving and clear communication.
  • S
    Head of Sales Department
    SERVIMAX SERVICIOS GLOBALES S.A.
    Nov 2017 - Mar 2022 (4 years 5 months)
    • Coordinated daily departmental operations and workflows for a team of 183 employees.
    • Managed internal communications, performance tracking, reporting, and cross-
    functional coordination.
    • Developed administrative processes supporting team productivity, reporting, and operational consistency.
    • Organized recurring meetings and monitored action items, priorities, and departmental progress.
    • Recruited, trained, and supported employees while maintaining performance standards.
    • Managed budgets, forecasts, resource allocation, and operational reporting.
    • Resolved escalated customer and operational issues through structured problem-solving and effective communication.
  • N
    Sales Manager | Operations & Team Coordination public Remote experience
    Nutranatural S.A.,
    Aug 2009 - Sep 2014 (5 years 2 months)
    • Managed daily team operations, workflow, performance tracking, and resource allocation for a regional team.
    • Coordinated staff development, training, and performance initiatives to improve productivity and operational consistency.
    • Maintained CRM records, monitored team KPIs, and prepared performance reports to support business decisions.
    • Managed workflows and administrative processes to ensure accurate tracking of clients, activities, and business opportunities.
    • Coordinated cross-functional activities and supported regional growth initiatives through planning and process organization.
    • Analyzed performance and operational data to identify opportunities for process improvement and more efficient resource al
Education verified_user 0% verified
  • L
    Lighthouse Consulting
    Aug 2021
    How to provide a positive
    and differentiated service.
  • N
    Nutranatural
    Feb 2013
    - Closing Sales for the insurance market
  • U
    Bachelor of Interior Designer
    University, Universidad catolica del santiago de guayaquil
    Jan 2000 - Jan 2003 (3 years 1 month)