Lorena Filian Rivas Detail-Oriented - Powering Team Productivity and Efficient

Marketing & Project Management

FastSigns

Oct 2025 - Current (7 months)

Marketing & Project Management

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Executive Medical Assistant

Metropolitan Footcare

Jul 2023 - Sep 2025 (2 years 3 months)

- Coordinated patient care operations for a high-volume medical practice, managing scheduling and communications for 30-40 daily patients appointments using RingCentral, ensuring efficient workflows and high patient satisfaction. - Verified insurance eligibility and obtained prior authorizations for durable medical equipment (DME), adeptly navigating complex insurance protocols to ensure compliance and maximize coverage. - Streamlined administrative processes by integrating RingCentral, Dropbox and EHR Practice, reducing processing time by 20% and enhancing operational efficiency in a fast-paced environment. - Maintained accurate clinical documentation during patient consultations using EHR Practice software, supporting physician efficiency

Head of commercial premises

RIGOTECH

Nov 2022 - Jun 2023 (8 months)

- Managed daily operations for the Guayaquil branch, including inventory, budgeting, and permit acquisition, while handling over 180 VIP customer calls and emails per day. - Coordinated with architects and designers on projects, providing bilingual support in sales processes and complaint resolution. - Oversaw KPI tracking, staff evaluations, and reports, ensuring compliance and fostering a collaborative remote team environment. - Resolved customer issues promptly, demonstrating strong problem-solving and adaptability in high-pressure situations. - Managed complaints with calm, clear communication and problem-solving. - Trained and mentored employees to maximize team performance, utilizing Microsoft 365 for various tasks, including tra

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Head of sales

SERVIMAX SERVICIOS GLOBALES S.A.

Nov 2017 - Mar 2022 (4 years 5 months)

- Coordinated interdepartmental communications and joint projects, facilitating seamless collaboration for 183 team members across remote and on-site settings. - Managed over 200 incoming and outgoing calls daily, monitoring performance and delivering motivational talks to maintain team productivity. - Developed and implemented administrative strategies, including pipeline management, budget projections, and support for sales goals and client needs. - Organized regular meetings to review progress, share best practices, and handle customer relations, improving satisfaction through quick resolutions. - Recruited and trained staff for field and call center roles, emphasizing bilingual communication and closing techniques. - Managed sales

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Sales manager

Nutranatural S.A.,

Aug 2009 - Sep 2014 (5 years 2 months)

- Oversaw staff management and pipeline for insurance sales, increasing revenue by implementing effective tracking, incentive programs, and staff development. - Analyzed market trends to identify opportunities, coordinating with teams to develop tailored client offerings in both languages. - Managed outgoing calls and client interactions, nurturing relationships that led to referrals and partnerships. - Managed the sales pipeline efficiently, ensuring a consistent flow of business and meeting sales objectives. - Handled administrative tasks like CRM record keeping, performance monitoring, and regional growth strategies, utilizing Microsoft 365 for enhanced productivity and collaboration. - Led the sales team towards achieving quarterly

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Head of commercial premises

HOME VEGA

Feb 2007 - Sep 2008 (1 year 8 months)

- Led 19 sales staff, managing reports, inventories, and VIP client requirements, while organizing motivational meetings. - Coordinated financial controls, expense planning, and business operations to meet trimester sales budgets. - Provided showroom design advice and resolved claims, applying critical thinking to evaluate solutions and boost efficiency. - Resolved customer queries and problems using effective communication and providing step-by-step solutions.

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Commercial Real Estate Supervisor.

Rambaq Construction Company,

May 2003 - Oct 2006 (3 years 6 months)

- Advised clients on construction designs and finishes, supervising two salespeople, and ensuring smooth project delivery. - Oversaw daily operations, applying leadership to maintain team workflows and achieve organizational goals. - Oversaw property showings, providing detailed information and answering potential tenant queries. - Negotiated favorable lease terms and conditions, maximizing value for both landlords and tenants.

Lorena Filian Rivas

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