Lorena Andrea Zea Pabon
About
Detail
Customer Success Specialist
Cali, Valle del Cauca, Colombia
Contact Lorena regarding:
Flexible work
Starting at
USD8/hour
Résumé
Jobs
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Customer Success Specialist verified_user Verified experienceYaloAug 2025 - Aug 2026 (1 year 1 month)• Managed enterprise customer relationships across LATAM, serving as the primary point of contact throughout onboarding, implementation, and post-launch adoption.
• Led end-to-end SaaS implementation projects, coordinating Product, Engineering, Data, Sales, and Customer Success teams to ensure timely delivery and successful customer outcomes.
• Owned implementation plans, timelines, milestones, deliverables, risks, and stakeholder communication across multiple concurrent customer projects.
• Delivered customer onboarding, platform training, and product guidance, helping users understand platform capabilities and adopt solutions effectively.
• Monitored customer adoption metrics and KPIs to identify risks, implementation- People Operations & Analytics SpecialistFibrazoMar 2025 - Jul 2025 (5 months)• Coordinated cross-functional stakeholders across Colombia and Argentina to execute the performance management cycle, ensuring consistency, alignment, and timely completion.
• Facilitated training and provided process guidance to employees and stakeholders to drive adoption of performance management initiatives.
• Analyzed performance evaluation data to identify workforce trends, organizational insights, and opportunities for continuous improvement.
• Managed end-to-end recruitment projects across multiple business areas, coordinating sourcing, interviews, and hiring processes with business leaders.
• Developed operational dashboards and executive reporting to support workforce planning, business decisions and organizat - Business & Sales Operations AnalystFibrazoJun 2024 - Feb 2025 (9 months)• Developed weekly sales performance reports, executive summaries, and business insights to support data-driven decision-making and strategic planning.
• Provided operational and analytical support to sales leadership by monitoring performance indicators, identifying trends, and improving visibility into commercial activities.
• Designed and maintained sales dashboards and KPI tracking frameworks to monitor daily, weekly, and monthly business performance.
• Improved data collection and reporting processes by implementing standardized workflows that increased data accuracy, consistency, and operational efficiency.
• Analyzed sales data to identify opportunities for process improvement and optimize commercial operations. - People Specialist LatamFrubanaNov 2023 - Feb 2024 (4 months)• Developed standardized reporting processes to improve data consistency, accuracy, and accessibility across multiple countries.
• Led the standardization of regional People policies and operational guidelines, improving alignment and consistency across LATAM markets.
• Supported investor information requests by consolidating and validating People-related financial data, ensuring accuracy and completeness during due diligence processes and audits.
• Managed the monthly consolidation of Cost to Company data across LATAM operations, including Argentina, Brazil, Colombia, Mexico, and contractors, providing visibility into workforce costs for internal decision-making.
• Partnered with Finance and People teams to reconcile P& - People Analyst LatamFrubanaOct 2022 - Nov 2023 (1 year 2 months)• Designed training materials and facilitated training sessions for 300+ employees across LATAM, improving process understanding, adoption, and execution consistency.
• Led the design, execution, and analysis of performance evaluations for 1,000+ employees across four countries, ensuring process consistency and actionable insights.
• Designed and implemented data tracking solutions to improve operational visibility, reporting efficiency, and decision-making across LATAM teams.
• Optimized recruitment operations by migrating from Jira to a Google Sheets-based tracking system, enabling real-time visibility into recruitment funnel performance.
• Supported team members through training, process guidance, and knowledge sharin - Sales Operations AnalystFrubanaDec 2020 - Oct 2022 (1 year 11 months)• Automated sales operations processes and analyzed performance data to identify trends, business opportunities, and areas for commercial improvement.
• Designed and implemented sales incentive programs and contests to increase team engagement and drive performance outcomes.
• Managed monthly commission calculations for 100+ sales representatives, ensuring accuracy, transparency, and timely compensation processes.
• Developed SQL-based dashboards providing leadership with real-time business insights to improve commercial decision-making.
• Partnered with Sales leadership to transform data into actionable insights supporting performance management and strategic decision-making. - Sales Operations InternFrubanaJul 2020 - Nov 2020 (5 months)• Responsible for supporting and assisting the central city analyst processes in resolving issues related to client visit allocation and database analysis.
• Handling the Lead Squared platform for assigning potential clients to the sales force to facilitate purchase completion and aim for the city's GMV goal.
• Allocation and organization of customer groups for all sales zones in Barranquilla and correction of customer locations.
Education
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0% verified
- EconomistUniversidad del NorteJan 2017 - Mar 2021 (4 years 3 months)
- NHigher Normal School Teacher with an Emphasis in PedagogyNormal Superior del Distrito de BarranquillaJan 2006 - Dec 2016 (11 years)