Customer Service Representative
Sitel Baguio
Aug 2018 - Mar 2019 (8 months)
Handled high-volume inbound calls. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods/tools. Build sustainable relationships and trust with customer accounts through open and interactive communication. Meet personnel/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guideline,s and policies. Maintained an average CSAT score. Achieved 100% adherence to Amazon's data protection and compliance standards. Managed high-volume customer support during peak seasons, contributing to a 30% r
