Lora Velichkova

Customer Success Manager

WorkMotion

Jul 2022 - Nov 2023 (1 year 5 months)

• Generated a 20% growth by implementing weekly/monthly meetings with clients depending on their current business needs • Utilized effective cross-selling strategies, contributing to a high client retention rate of 90% • Provided customer onboarding and training to ensure successful product adaptation • Collected valuable data during 100 QBRs per quarter • Developed strong customer relationships through consistent communication and problem solving which resulted in deep individual understanding of client's needs • Raised NPS score by 9 by prioritising customer satisfaction and fast response rate • Hubspot, Salesforce, Zendesk, Onboarding, Client Relationships, Renewals, Upselling and Cross-selling, Presentation skills, Negotiation, M

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Sales Development Representative

(UKI)

Mar 2022 - Jul 2022 (5 months)

Responsible for booking 6 demos a week for potential new clients

Sales Development Representative (UKI)

Selectra

Sep 2020 - Jan 2021 (5 months)

• Eclipsed the requirements for daily/monthly KPI targets with a 15% margin • Ranked between #1 and #5 daily and monthly out of 75 sales agents in the UK department • Consistently recognized as the top performer for cross-selling Selectra's additional offerings • Identified and contacted potential customers through cold calling, email campaigns and social outreach • Business Development, Lead generation, Strategic thinking, Cold calling, B2B Communication, Research, Customer relationships, New business, Persuasion, Negotiation

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Account Manager and Business Development

Montefortuna Cigars

Dec 2019 - Sep 2020 (10 months)

• Acquired wholesale B2B clients through outbound and inbound strategies in both the UK and Middle East • Identified key decision makers, determined customer segmentation and needs, set up discovery calls • Analyzed client data and identified opportunities for acquiring new business • Introduced lead generation strategies to iteratively enhance performance by 30% • Business Development, Lead generation, Strategic thinking, Cold calling, B2B Communication, Research, Customer relationships, New business, Persuasion, Negotiation

Marketing and SEO Intern

CARTO

Jan 2019 - Jun 2019 (6 months)

• Managing the development of various marketing collateral pieces while liaising with internal teams (writers, designers, tech etc..) • Developed strategies on how to acquire new business in North America • Added value to the team by presenting innovative ideas, conducting competitive analyses, event planning, newsletter creation and execution

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