L

Loraine Molina

About

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Utah, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • L
    Customer Service Representative
    LifeVantage
    Sep 2024 - Feb 2025 (6 months)
    Improved customer satisfaction ratings through prompt issue resolution and effective communication strategies. Developed strong customer relationships, encouraging repeat business and loyalty. Increased efficiency by managing multiple tasks accurately in a fast-paced environment. Provided detailed product information, leading to an increase in upsell opportunities.
  • P
    Customer Service Associate
    Park City Group
    Sep 2023 - Jul 2024 (11 months)
    Successfully handled escalated situations with professionalism, improving customer retention rates. Identified root causes of recurring issues, contributing to process improvements. Assisted with account updates and resolved inquiries via multiple communication channels (phone, email, chat).
  • D
    Receptionist
    Dorany Immigration Office
    Oct 2022 - Aug 2023 (11 months)
    Enhanced office efficiency by coordinating appointments and optimizing scheduling processes. Provided top-tier customer service, resulting in positive client feedback. Organized and maintained office areas, ensuring a professional environment for clients and staff.
  • Granite School District
    Preschool Teacher
    Granite School District
    Oct 2020 - Jul 2022 (1 year 10 months)
    Fostered a positive learning environment, leading to improved student engagement and development. Implemented behavior management techniques that reduced classroom disruptions. Maintained strong communication with parents, supporting student growth at home and in the classroom.
  • Discover
    Customer Service Representative
    Discover
    Jan 2019 - Aug 2019 (8 months)
    Consistently met and exceeded customer service goals through proactive problem-solving. Developed trusted relationships with customers, enhancing loyalty and repeat interactions. Provided comprehensive support, including information on promotions and special offers.
  • V
    Customer Service Representative
    Victra
    Jan 2015 - Jan 2018 (3 years 1 month)
    Increased sales through effective promotion of special offers and upselling techniques. Collaborated with internal departments to resolve customer issues swiftly. Delivered exceptional customer experiences, resulting in high satisfaction ratings.
Education verified_user 0% verified
  • C
    High school Diploma
    Cyprus high school
    May 2012 - Jun 2024 (12 years 2 months)