Lokesh Namachivayam Technical Support Engineer II at Komodo Health

Technical Support Engineer II

Komodo Health

Jun 2025 - Current (1 year 2 months)

-Answer customer queries on product features and behaviors via Zendesk, Service Cloud and Jira -Handle technical support tasks and ensure resolution as per specifications -Gather detailed requirements for support tickets, especially escalations -Collaborate cross-functionally with product and engineering teams, Sales, Account Management Teams. -Ensure timely, clear communication and follow-through on all support cases -Use tools like Gainsight, Google Workspace, and Jira to track and manage issues -Apply technical knowledge in basic configuration and troubleshooting -Contribute to internal process improvements and support documentation -Leverage SQL and product knowledge in AWS, Snowflake to assist in deeper issue resolution -Support a data

Customer Success- Value Delivery

Definitive Healthcare

Apr 2024 - Jun 2025 (1 year 3 months)

* Spearheading customer onboarding processes, ensuring a seamless integration of Definitive Healthcare's data and analytics services into clients' operations. * Proactively identifying customer needs and challenges, devising tailored solutions to support their unique business objectives and drive long-term success. * Collaborating closely with cross-functional teams to address customer inquiries, provide product training, and resolve technical issues in a timely and efficient manner. *Leveraging Definitive Healthcare's comprehensive healthcare data insights to deliver strategic recommendations for clients' decision-making and growth initiatives. * Cultivating strong relationships with clients, fostering open communication and trust to enhan

Hospital Information Management Systems & Master Data Management- Project Coordinator

Cloudnine Group of Hospitals

Sep 2022 - Nov 2023 (1 year 3 months)

-Supervised and led working group of 4 employees engaged in Project-Doctor’s Payout Automation - Coordinating with concerned team for any application implementation , Data Migrations & Training, budgeting for upcoming units. - Data analytics and audits related to project when required by management. - Handling daily queries, issues and challenges related to applications of D365, Zohobooks, AMS and HIMS users. - Any change management should be taken demo and give clearance for the same and update in the maintained tracker. - Maintaining hospital tariff master for PAN India Locations.

Digital Transformation Executive

St Johns National Academy of Health Sciences

Jan 2022

Worked in administration department, and actively involved in Digital transformation of Hospital Process and Operations.

T

Product Development Engineer

Tenxhealth Technologies

Mar 2021 - Jul 2021 (5 months)

Developed a Hospital Operations System utilizing ZOHO Analytics, IoT, wireless/cloud technologies, and Python, resulting in improved efficiency and decision-making capabilities for MGM Healthcare (Chennai) & Velammal Hospitals (Madurai)

Lokesh Namachivayam

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