Lokesh Ahlawat

E

Deputy General Manager – AR Head

Ecom Express Ltd.

May 2024 - Feb 2025 (10 months)

• ◦ Led end-to-end Order-to-Cash operations for B2B customers including billing, collections, and dispute resolution. • ◦ Implemented credit control policies that reduced DSO and improved cash flow performance. • ◦ Provided audit support, ensuring timely closure of statutory/internal observations. • ◦ Built a performance culture by establishing KPIs and leveraging analytics to improve outcomes. • ◦ Streamlined TDS accounting and reconciliation processes, improving compliance and accuracy.

B

Group Manager – Finance Transformation / ERP Implementation

BATA India Ltd.

Jan 2023 - May 2024 (1 year 5 months)

• ◦ Led ERP transformation for finance and revenue operations, streamlining OTC, billing, and collections processes. • ◦ Defined SOPs and performance metrics; ensured alignment with global best practices. • ◦ Owned customer data migration and led UAT/training for cross-functional finance users. • ◦ Partnered with stakeholders to implement automation and reduce billing cycle time. • ◦ Created onboarding workflows, credit limits, and automated dunning mechanisms to enhance collections efficiency.

B

Revenue Lead

Builder.ai

Jun 2021 - Jan 2023 (1 year 8 months)

• ◦ Managed revenue recognition, unbilled accruals, invoicing, payment applications, TDS accounting and contract management. • ◦ Owned timely collection of invoices and resolving customer queries with root cause analysis and process fix. • ◦ Collaborated with global finance and legal teams for compliance and audit readiness. • ◦ Supported funding due diligence by delivering timely and accurate revenue data. • ◦ Reduced missed revenue through automated tracking and closure mechanisms. • ◦ Led ERP migration from XERO to NetSuite leading UAT and data migration. • ◦ Integrated Salesforce as a central customer platform; led API-based system connections.

B

Billing Manager

Bharti Airtel Ltd.

Sep 2008 - Feb 2021 (12 years 6 months)

• ◦ Managed B2B invoicing, collections, revenue accounting, and dispute resolution for telecom operations. • ◦ Designed and implemented automated workflows reducing turnaround time from 8 to 2 days. • ◦ Owned NPS score improvement. • ◦ Played a key role in GST readiness. • ◦ Mentored team members, established SLAs, and contributed to talent development and retention. • ◦ Implemented automation initiatives reducing manual errors and improved audit compliance. • ◦ Established credit policy and improved DSO metrics through structured collection strategies. • ◦ Led ERP implementations and process re-engineering to support scaling of finance shared services. • ◦ Drove automation initiatives that reduced billing errors,

Lokesh Ahlawat

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