Luis Fernando López Mariz

Engineer in Mechatronics with a MBA from IPADE and 13 years of experience leading areas like Technological Services, PreSales, Customer Care, Machine Learning Strategies, Customer Satisfaction, Digital Transformation, Finance and Management. I have had to lead areas with up to 120 team members in transnational AAA companies, such as Citigroup, ASPECT, SUSE Novell. In which I have always achieved success in terms of profitability and business continuity. My professional goals focus on challenges that allow me to create, manage, bring the best experience to the client & end user is to lead comprehensive projects at the forefront with a specific purpose or consumer market, without leaving aside the area of budget and interaction with the end customer to establish a continuous relationship. I did focus in 2 principals ways to get the best relationship with the customer and excellent profits (last year 30 million dollars sold in services, renewals and new projects with 38% of marginal contribution), first way attending with customer obsession core value, second become as trust advisor.