Lizzy Mokwalase

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Retention Customer Service Representative

Outsurance shared servisces - Hastings Direct

Nov 2021 - Sep 2022 (11 months)

- Keeping a static retention ratio of 70-80% in the duration of being with the company. - Taking a variety of inbound calls, they could in they could include changes to existing policies, giving quotes and retaining customers who are looking to cancel with us. Offering customers our great range of products and services.

Inbound Sales Agent

OUTsurance

Jan 2021 - Oct 2021 (10 months)

- Top performer - Answer inbound calls from potential clients who are looking for insurance qoutations on short term insurance, Inform the clients about our insurance using a script,Build rapport with clients Explain more about the product and answer any questions

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SALES CALL CENTRE CONSULTANT

Platinum

May 2019 - Oct 2020 (1 year 6 months)

REASON FOR LEAVING : VOLUNTARY RETRENCHMENT

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INTERN RADIATION PROTECTION OFFICER

SOUTH AFRICAN NUCLEAR ENERGY COP

Apr 2018 - Mar 2019 (1 year)

Perform routing monitoring of radiological and hazardous chemical substances in controlled areas to comply with area classification Report findings to Chief RPO responsible for the facility Declare plant safe or not depending on results, and invoke relevant procedures Perform on the job safety evaluation of projects, processes and procedures Invigilate operational safety activities according to operational requirements and as directed by the responsible Chief RPO Respond to and advice staff on Radiation dose levels Conduct appropriate measures before tasks Provide calculation for exposure Complete appropriate documentation (Radiation Protection Work Permit) Provide monitoring of personnel exposures and feedback to management.

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Intern

Necsa

Feb 2017 - Current (8 years 7 months)

Collections Agent

African Bank

Mar 2016 - Jan 2017 (11 months)

FOR LEAVING : TAKING A NEW CHALLENGING CAREER 1 Confirm right party contact, probe, determine and update system with the reason for the account being in default Negotiate payment arrangement with the client within the set mandate Work all linked accounts as per client's profile Confirm and or update client's banking details, salary date, repayment method, frequency of the income and personal details Load Promise To Pay (PTP) on the system as agreed with the client Capture notes on the system regarding important information and arrangement with the client Summarize and confirm payment arrangement with the client Wrap up using correct wrap up code to end the call Probe for client/ next of kin/new employer details in a third party call Ascerta

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STUDENT RADIATION PROTECTION OFFICER

SOUTH AFRICAN NUCLEAR ENERGY COP

Theoretical and practical training of radiation protection officer's duties as mentioned above.

Lizzy Mokwalase

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Lizzy Mokwalase