Telecommunications Engineer. Responsible, able to work in a team, proactive, capable of generating ideas in the work environment. With knowledge of IP protocol management, SQL information systems; knowledge in programming, Linux, use of Office tools and with an advanced level of spoken and written English, knowledge in Planning and work organization. I have extensive experience in customer service, CRM, resolution of PQRs in organizations, generation and implementation of sales strategies, digital marketing, sales team management, customer loyalty.