Liyema Mona

Experienced customer service professional with expertise in order processing and chat moderation alongside customer service duties. Skilled in providing exceptional support, handling inquiries with professionalism, and ensuring customer satisfaction. Possesses strong problem-solving abilities together with active listening skills and conflict resolution expertise to build customer rapport and maintain customer retention. Proficient in CRM systems, data entry, and administrative tasks, ensuring accuracy and efficiency in fast-paced environments. Highly adaptable, self-motivated, and passionate about delivering top-tier service while meeting company goals. Zendesk Customer Service Professional Certificate holder.