Lisette Diaz

Corporate Customer Success Manager

Swoop, Inc

Aug 2024 - Current (2 years 3 months)

-Leading client onboarding, including data migration, system configuration, and tailored setup for businesses of all sizes.
-Delivering training and enablement sessions for operators and their teams on Moovs’ ecosystem (Customer Portal, Driver App, Moovs Chat) to improve efficiency and customer experience.
-Serving as the trusted account manager and primary point of contact, resolving inquiries and aligning resources across small, mid-market, and enterprise clients.
-Providing high-touch strategic support for complex workflows while ensuring smaller operators have flexible, practical solutions.
-Driving growth opportunities by introducing Moovs Marketing solutions (SEO, PPC, and digital tools) that boost visibility and b

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Account Executive

WebhelpConcentrix

Aug 2023 - Jul 2024 (1 year)

-Proactively initiate contact to generate interest in products or services. -Qualify leads to close deals and follow up on implementation. -Qualify leads to close the deal and follow up on the implementation. -Draft and edit internal communications, prepare reports, and develop presentations as part of creating and implementing communication strategies. -Regularly update and maintain calendars, schedules, appointments, and databases. -Manage multiple projects simultaneously, transitioning between meetings and handling administrative duties efficiently. -Collaborate with various departments, management, and colleagues, leveraging strong interpersonal and communication skills.

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Customer Success and Onboarding Specialist

Tai Software - Hubtek

Apr 2022 - Mar 2023 (1 year)

-Lead and support all aspects of customer implementations from start to finish. -Act as the primary contact for daily customer interaction and implementation activities. -Diagnosis, research and analyze customer issues and requests. -Prioritizing and escalating issues when needed and keeping customers informed of progress. -Follow-up on completed tickets to make the customer fully satisfied with the service they received. -Follow-up with new customers to ensure their needs are being met solving any technical questions and troubleshooting issues related to API connections, SQL database searches, HMTL customization and CSV file imports

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Lifecycle Program Manager

NUB 78

Dec 2020 - Apr 2022 (1 year 5 months)

Offering, implementing, and onboarding Cisco customers into Network managing web-based tools, including collection data processes such as guiding customers into OVA images installing or CSV Filesuploading. Contacting customers through phone and email, solving their concerns, and troubleshooting technical and accessing issues through Cisco platforms and Initiate contact proactively generating interest in Cisco products or services.

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Lisette Diaz

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