L
Lisday Morales
About
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Provincia de San José, Costa Rica
Résumé
Jobs
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Business Development ExecutiveCCS Global TechJan 2023 - Jan 2025 (2 years 1 month)• Effectively reach out to potential clients through targeted efforts, consistently bringing in new leads for the organization. • Negotiate terms and contracts with clients, partners, and vendors to achieve favorable outcomes and drive business growth. • Expand existing client relationships through regular communication and the identification of new opportunities for collaboration. • Built and maintained a robust network of clients within the IT industry to generate job opportunities for the consultants. • Collaborated with IT consultants to understand their skills, experience, and career goals, effectively matching them with suitable job opportunities and facilitating successful placements. • Proficient in Excel and CRM systems to tr- NReceptionistNaranjo GraniteMar 2018 - Dec 2018 (10 months)• Manage customer inquiries: Respond promptly to customer inquiries through various channels (phone, email, chat) to ensure satisfaction. • Track order status: Keep customer Communicate with suppliers to ensure timely procurement of goods and materials. • Oversee the accounts receivable process, ensuring timely invoicing and payment collection. • Ensure adequate stock levels are maintained to meet customer demand and avoid delays. • Schedule regular inventory audits: Plan and conduct regular physical inventory audits to ensure accuracy of stock records. • Delegate specific inventory tasks to team members to streamline the counting process. • Distribute pay stubs: Provide employees with pay stubs detailing their earnings, deductions,
- SCustomer serviceSam Kids StoreSep 2013 - May 2014 (9 months)• Experience in customer service and sales activities. That year of work, I was able to rank first in sales. • Consistently meet or exceed sales targets through proactive customer engagement and effective sales techniques. • Address customer inquiries and concerns promptly and professionally, ensuring high levels of customer satisfaction and retention. • Work closely with marketing and product teams to align efforts and meet client needs.
- ACashierArasol Home StoreOct 2011 - May 2012 (8 months)• Monitor inventory levels, track stock movements, and coordinate with suppliers to ensure adequate stock availability while minimizing excess inventory. • Maintain clear and proactive communication with customers regarding order status, shipment updates, and any issues affecting delivery or invoicing. • Consistently foster and nurture positive customer relationships through proactive communication, personalized support, and dedicated service, ensuring satisfaction and loyalty. • Plan and conduct periodic audits to verify the accuracy of inventory records. • Continuously improve inventory management processes based on audit results and feedback.
- Seller SupportAmazon• Foster a collaborative team environment to share best practices and successful strategies. • Provide assistance and guidance to the company's sales representatives, offering support and direction to help them in their sales efforts. • Collaborate with other departments to ensure sales representatives have the necessary resources and information. • Lead by example, demonstrating a strong work ethic, integrity, and a commitment to achieving team targets. • Establish clear escalation protocols to ensure urgent issues are addressed promptly and efficiently.
- Acall centerAVR• Deliver customer service by providing technical support to both customers and colleagues within the same company (Cable and Internet Company). • Troubleshoot and resolve technical issues: Identify and solve technical problems related to cable and internet services for customers and colleagues. • Perform regular system checks: Conduct routine checks and maintenance on company systems to prevent technical issues. • Help customers utilize self-service tools and resources for quick problem resolution. • Manage appointment schedules, efficiently schedule and manage appointments for service installations, upgrades, and maintenance to ensure minimal disruption to customers.
Education
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- IMicrosoft Word/Procesador de WindowsINA
- TTyping Skills Course (INA)
- HHigh School Diploma in Secondary Education
- DDriver's License Type B
- CConversational English (INA)