Lisbeth Juliao Jaramillo

Lisbeth Juliao Jaramillo  new_releases

About

Detail

Management | Customer Service | Customer Retention | B2B
Barranquilla, Atlantico, Colombia

Contact Lisbeth regarding: 
work
Full-time jobs
Starting at USD60k/year

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • RJ Maven
    Executive Assistant public Remote experience
    RJ Maven
    Jun 2022 - Apr 2023 (11 months)
    Drafting security services contracts, compiled and analized data for
    executive desicion-making, marketing content creation and sale's
    decks design for clients, managed and complied confidential
    information. Handling customer service related inbound calls.
    Additional general assistance to the CEO, agenda and email
    monitoring.
  • Teleperformance Colombia
    OP Supervisor / ACCM public Remote experience
    Teleperformance Colombia
    Apr 2020 - May 2022 (2 years 2 months)
    - SOPs improvement resulting in 4% average handling time and number of tickets processwd per hour improvement within 3 months.
    Experience in leading and coaching back and front office remote
    teams. Managing customer satisfaction, retention, productivity and
    accuracy KPIs, SOPs improvement resulting in 4% average handling
    time and number of tickets processwd per hour improvement within 3
    months. Weekly, monthly and quarterly reporting and results
    presentation to administrative board and clients.
  • PoleLife Fitness
    Sport Center Director
    PoleLife Fitness
    Feb 2016 - Apr 2020 (4 years 3 months)
    - Founder and Community Manager, grew community on social media (Ig) from 0 to 5k followers with an average of 30% engagement and 5% convertion rate to sales (customers).
    Responsible for budget, personnel and suppliers' management. Brand
    development and positioning. Market research and customer loyalty.
  • L
    Marketing and Advertising Manager
    Laboratorios Spefar Venezolanos
    Feb 2007 - Nov 2015 (8 years 10 months)
    Implementing and executing strategic marketing plans in order to
    attract potential customers and retain existing ones. Working with
    executives to determine budgets, targets and developing pricing
    strategies for products. Develop and maintain B2B relationships,
    leading the company from #40 to #8 in the national ranking within 6
    years. Design and manage advertising strategies, overseeing the company's brand image, ensuring consistency and relevance in the market. Manage online and social media advertising tools to promote brand's products.
  • Molliex Publicidad y Mercadeo
    Creative Director and Graphic Designer
    Molliex Publicidad y Mercadeo
    Jun 2004 - Jan 2007 (2 years 8 months)
Education verified_user 0% verified
  • Universidad del Norte
    Digital Marketing Postgraduate studies public Remote experience
    Universidad del Norte
    Jan 2023 - Apr 2023 (4 months)
  • I
    Marketing Postgraduate studies
    IESA -Instituto de Estudios Superiores de Administración
    Jun 2007 - Sep 2007 (4 months)
  • Universidad Nueva Esparta
    Licenciada Administración de Empresas de Diseño Gráfico
    Universidad Nueva Esparta
    Sep 2001 - Dec 2005 (4 years 4 months)