Lisa Moore

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Benefits Advisor

Combined Insurance-Columbia,

Dec 2023 - Current (1 year 8 months)

• Educate employees about their benefits options and assist in the decision-making process. • Address employee questions and issues related to their benefits. • Assisted employees with claims processing by liaising between them and insurance providers to resolve any issues or discrepancies efficiently

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Branch Product Support Representative

Wells

Jan 2023 - Dec 2023 (1 year)

Take in-bound calls, providing procedural support and resources to branch employees.

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Customer Service Representative

Continuum Global Solutions

Jun 2022 - Oct 2022 (5 months)

• Answering questions about products or services. • Processing orders and transactions. • Resolving issues and troubleshooting technical problems • Handling customer complaints. • Collecting and analyzing customer feedback.

Phone Banker

Wells Fargo

May 2020 - Jun 2021 (1 year 2 months)

• Informed customers of bank policies and procedures, handling concerns regarding transactions, processing financial applications, and utilizing banking software to complete tasks. • Provided excellent customer service by assisting agents with billing inquiries. • Provides support to our clients' employees through inbound and outbound calls, composing and responding to email, and returning voicemail • Responsible for answering inbound/outbound calls related to commercial and business owners policies

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Property and Casualty Insurance Agent

Teleperformance-Columbia,

May 2019 - Sep 2019 (5 months)

• Analyzed customer needs and provided best options, upselling products and services. • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns. • Engaged customers and provided high level of service by carefully explaining details about documents.

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Customer Service Representive

City Of West Palm Beach-West

Aug 2016 - Nov 2017 (1 year 4 months)

• Evaluated customer account information to assess current issues and determine potential solutions. • Consulted with customers to determine best methods to resolve service and billing issues. • Delivered high level of service and support to each customer, paving way for future business opportunities.

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Customer Service Advocate

Verizon

Jan 2015 - Apr 2016 (1 year 4 months)

• Answering customer calls and actively listening to identify their issues. • Building customer relationships, earning their loyalty and trust. • Consulted with customers to determine best methods to resolve service and billing issues.

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