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Lineth Isabel Alvarado

About

Detail

Bogota, Colombia
Contact Lineth regarding: 
work
Full-time jobs
Starting at USD5k/month
Flexible work
Starting at USD30/hour
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Finding mentors
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Networking

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Solvo Global
    Customer Service Representative | Solvo | 2025 – Present
    Solvo Global
    Jan 2025 - Current (1 year 10 months)
    Manages comprehensive customer correspondence through phone, email, and live
    chat, ensuring prompt and professional responses.
    • Identifies and assesses customer needs to provide tailored solutions and achieve
    high levels of satisfaction.
    • Builds sustainable relationships and fosters trust with customer accounts through
    open and interactive communication.
    • Provides accurate order updates and assists customers with detailed product
    information.
    • Resolves common customer issues and handles complaints efficiently, offering
    appropriate solutions and alternatives within established time limits.

    • Contributes to achieving personal and customer service team sales targets and call-
    han
  • Zensar
    Project Specialist | ZENSAR |
    Zensar
    Jan 2024 - Dec 2024 (1 year)
    Effectively coordinated cross-functional teams, acting as a central task manager to
    consistently ensure project milestones were met.
    • Meticulously tracked progress against the Statement of Work (SOW), ensuring all
    deliverables strictly adhered to contractual obligations.
    • Contributed to iterative project delivery by applying principles of efficient workflow
    management and client-adapted methodologies.
    • Managed all key project documentation, including detailed status reports, concise
    meeting notes, comprehensive risk logs, and action item trackers.
    • Organized and facilitated regular stand-ups, crucial working sessions, and team
    syncs to maintain alignment and continuous progress.
    • Active
  • Asurion
    Sales Representative and Technical Support Agent
    Asurion
    Jan 2023 - Nov 2024 (1 year 11 months)
    Provided exceptional customer service and technical support, resolving issues and
    managing client interactions remotely.
    • Effectively communicated product and service benefits, focusing on problem-solving
    and customer satisfaction.
  • Teleperformance Colombia
    Supervisor / Team Leader (Tier 2) & Second Level Technical Support Agent | TELEPERFORMANCE |
    Teleperformance Colombia
    Jan 2019 - Dec 2022 (4 years)
    Led a team of 10, implementing agile methodologies and strategies to improve
    efficiency and customer satisfaction.
    • Provided direct technical support and resolved complex issues.
    • Identified process improvements and collaborated with other departments.