Lindsey Raganya
About
Detail
Patient services executive
Cape Town, Western Cape, South Africa
Résumé
Jobs
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Patient Service RepresentativeIsta SolutionsOct 2025 - Feb 2026 (5 months)- Senior Customer Service RepresentativeAnyVanMar 2022 - Apr 2023 (1 year 2 months)• Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Updated account information to maintain customer records.
• Live chat system, email complaints.
• Upselling: sales experience. - BPatient Service RepresentativeBetterKnow STD TestingJan 2021 - Mar 2022 (1 year 3 months)• Developed and implemented performance improvement strategies
and plans to promote continuous improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Carried out day-to-day duties accurately and efficiently.
Used critical thinking to break down problems, evaluate solutions, and
make decisions.
• Prepared a variety of different written communications, reports, and
documents.
• Ensured patient satisfaction.
Managed and created spreadsheets during times when systems would
fail.
• Independent contractor.
• Generating sales and earning commissions. - Online shopping assistantSuperbalistcomJun 2020 - Dec 2021 (1 year 7 months)• Resolved customer complaints.
Managed high-stress situations effectively, maintaining professionalism
under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and
providing accurate information.
• Contributed to sales growth by upselling products and services based
on individual customer requirements.
• Maintained detailed records of customer interactions, ensuring proper
follow-up and resolution of issues.
Education
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- Bachelor of Arts - BA, PsychologyIIE Varsity CollegeJan 2019