Linda Ruto Operations specialist

CUSTOMER OPERATIONS SPECIALIST

British American Tobacco

Oct 2022 - Current (3 years 9 months)

• Managing a high-volume customer service workload simultaneously via live chats, calls, and emails, utilizing CRM tools like Salesforce and other software platforms (Five9, VCC Live Desk, Paytia, Zendesk) to ensure efficient call management and customer retention. • Executing targeted customer retention campaigns for subscriptions and new customers, enhancing customer retention, satisfaction, and loyalty. • Providing comprehensive training and mentorship to new customer care representatives, emphasizing call management best practices, GDPR compliance, data confidentiality, and efficient tool utilization, significantly reducing training time and improving onboarding efficiency. • Conducting age verification checks and identifying potent

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SPORTS ADVISOR

Comparty SRL

May 2022 - Sep 2023 (1 year 5 months)

• Effectively managed and organized athlete documentation for visa applications and travel arrangements, ensuring 100% compliance and streamlined international travel and immigration requirements • Translated critical documents and contracts from Romanian to English, Swahili, and Kalenjin, ensuring Kenyan athletes understood their roles and rights, and promoting multicultural inclusivity through language support • Assisted in organizing successful events and festivals, contributing to Brasov's global prominence in the athletics scene. Achieved prestigious World Athletics Elite Label Road Race status for the Brasov Running Festival, a significant milestone for the city. • Conducted engaging interviews with Kenyan athletes in their prefer

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ADVOCACY AND RESEARCH ASSOCIATE

National Youth Council of India

Oct 2019 - Nov 2020 (1 year 2 months)

• Crafted compelling press releases, media statements, and outward-facing communications to effectively convey the organization's messages and maintain a strong public image. • Managed and maintained the organization's social media presence across multiple platforms, including Twitter, Instagram, Facebook, and LinkedIn, ensuring a strong online presence and engaging audience. • Developed and executed targeted social media campaigns on Twitter and Facebook, resulting in a significant 20% increase in awareness of government youth opportunities, directly impacting the youth population. • Coordinated and executed impactful youth advocacy events, including rallies, press conferences, and lobbying days, contributing to measurable outcomes in

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PROGRAMMES ASSOCIATE

Gender Violence Recovery Centre

Nov 2018 - Oct 2019 (1 year)

• Successfully managed and curated content for the organization's website and social media platforms, resulting in a 75% increase in online engagement and a 15% growth in website traffic. • Trained local police officers, teachers, volunteers, and students from diverse rural and urban areas in best practices to combat violence against women, girls, and child abuse. This training led to an 80% enhancement in program effectiveness. • Provided holistic support to survivors throughout the legal process and provided essential psychosocial assistance, ensuring a safe and empathetic environment during their journey to justice. • Efficiently managed and coordinated program implementation, establishing clear goals, timelines, and budgets, resulti

Linda Ruto

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