Linda Joy Espaillat

Linda Joy Espaillat

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Operations & Customer Success Specialist | 14+ Years Scaling Startups & Logistics | Bilingual English-Spanish | SaaS & B2B Operations
Cortés Department, Honduras
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Résumé

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  • RemoteReps
    Operations & Sales Representative
    RemoteReps
    May 2026 - Jul 2026 (3 months)
    Executed multiple sales campaigns targeting enterprise and startup business clients across United States

    Managed inbound/outbound cold and warm lead calls and lead follow-up with consistent activity completion

    Maintained daily pipeline tracking and activity management across assigned accounts

    Collaborated with team on campaign optimization and sales best practices

    Utilized Salesforce and HubSpot CRM daily to log customer interactions, coordinate inbound and outbound sales campaigns, track KPIs, and ensure seamless communication across internal teams.
  • RFA Corporation
    Customer Support Specialist
    RFA Corporation
    Aug 2025 - May 2026 (10 months)
    Managed high-stakes account operations and member services for vacation membership clients, serving as the primary liaison between customers and the in-house legal team.
    Resolved complex escalations with high levels of empathy and professionalism, ensuring that sensitive client disputes were addressed while maintaining strict documentation and company compliance records.
    Demonstrated strong problem-solving skills by navigating complex membership inquiries and ensuring a positive client experience throughout the cancellation process.
    Utilized Salesforce CRM to manage client accounts and handle contract renewals directly with stakeholders.
  • STT Logistics Group
    Freight Broker
    STT Logistics Group
    Mar 2025 - Jun 2025 (4 months)
    Managed end-to-end B2B sales and logistics operations, specializing in heavy cargo transport and complex shipping requirements for enterprise clients across the United States.
    Executed precise quote preparation by analyzing logistics constraints, weight limits, and federal shipping regulations to provide accurate and competitive pricing.
    Built and maintained strong relationships with clients and internal operations teams, acting as the primary liaison to ensure seamless cargo movement and delivery.
    Developed deep technical expertise in heavy cargo permitting and transport regulations, ensuring full compliance while optimizing delivery timelines for high-stakes projects.
    Utilized forecasting to analyze sales pipelines and
  • S
    Director of Operations
    Site Service Plus
    Jun 2024 - Jan 2025 (8 months)
    Spearheaded the end-to-end logistics operations and vendor acquisition strategy for an early-stage construction supply startup, successfully launching and scaling service delivery from the ground up.
    Mitigated operational and compliance risks by implementing rigorous background check protocols and COI (Certificate of Insurance) verification systems across the entire vendor network.
    Optimized cost efficiency and service quality by conducting in-depth vendor research, procurement, and competitive analysis to ensure the best value for enterprise clients.
    Acted as the primary dispatch liaison and operational lead, coordinating complex equipment installations using advanced geolocation tools to ensure project success and cli
  • Discount Dumpster
    Operations Specialist
    Discount Dumpster
    Sep 2022 - Feb 2024 (1 year 6 months)
    Managed logistics and operations across a nationwide network of 50+ vendors, ensuring seamless service delivery and high-volume project planning.
    Proactively reduced escalation issues by developing creative problem-solving strategies and implementing process improvements.
    Led market trend analysis by tracking supply and demand, pricing fluctuations, and regulatory changes (ordinances/permitting) to maintain competitive advantages.
    Implemented robust fraud detection protocols, identifying and preventing unauthorized transactions to secure business revenue.
  • CC Capital Group
    Member Success
    CC Capital Group
    Mar 2020 - Feb 2022 (2 years)
    Managed customer success and retention strategies for 100+ accounts, consistently achieving high retention rates through strategic negotiation.
    Executed data-driven retention campaigns and conducted contract renewal negotiations with C-level clients to secure long-term revenue.
    Provided bilingual script interpretation (English-Spanish) and led training programs for sales teams on US and Latin American cultural nuances.
    Utilized Salesforce CRM and HubSpot to track pipelines, manage client accounts, execute data-driven retention campaigns, and analyze sales pipelines and customer health metrics to project future revenue.
  • Interpretia
    Spanish Interpreter
    Interpretia
    Aug 2018 - Dec 2019 (1 year 5 months)
    Delivered professional live interpretation across 100+ calls per month with a 91%+ accuracy rating, specializing in critical legal and medical sectors.
    Navigated complex communication scenarios with empathy and professionalism, ensuring accurate cultural and linguistic mediation.
  • Alorica
    Technical Support Specialist
    Alorica
    Jul 2015 - Jul 2017 (2 years 1 month)
    Provided Tier 2 technical support for high-volume customer interactions, resolving complex hardware and software network issues with a strong first-contact resolution rate.
    Maintained superior customer satisfaction scores by providing clear, effective technical guidance and problem resolution.
  • Allied Global
    Customer Service Specialist
    Allied Global
    Jan 2014 - Jan 2016 (2 years 1 month)
    I was making customer support to the customers at Allied Global at that moment.

    With their issues, doubts, etc.
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