I am a friendly and outgoing Development Analyst and Psychology minor with a drive for human development in both fields. Further, I have also worked in the communications sector as a Customer Care Representative, with three years experience. As a researcher, my thesis was on Waste Management Practices and Environmental Protection.
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Fraud Operations Agent
Apollo Agriculture
Sep 2024 - Dec 2024(4 months)
As a Fraud Operations Agent, I was responsible for analyzing loan applications submitted by farmers, meticulously processing their documentation to ensure the absence of fraudulent activity. I worked remotely from the Zambia Office while the company was based in Kenya, which required effective communication and adherence to instructions received for processing loan applications. This remote work experience also honed my virtual assistance skills, as I diligently managed tasks and maintained a high level of accuracy in my work, contributing to the overall integrity of the loan approval process.
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Know Your Customer (KYC Agent).
Nov 2022 - Mar 2023(5 months)
Making sure to match customer's NRC or passport details to sim card registration forms
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Customer Care Executive
iSON BPO (Airtel Process)
Oct 2018 - Apr 2021(2 years 7 months)
Attending to Customer queries, Advising them on new products