Linda Cerna

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Customer Experience/ Sales Manager

The Maids

Mar 2024 - Current (2 years 8 months)

Successfully sold cleaning appointments, consistently meeting or exceeding monthly sales targets by persuasive communication and understanding of customer needs. Utilized CRM software to track customer interactions, manage leads, and maintain detailed records, ensuring efficient follow-up and personalized service. Managed inbound and outbound calls professionally, addressing customer inquiries, resolving issues, and providing detailed information about services and promotions. Developed and maintained strong customer relationships through exceptional service, leading to increased customer retention and repeat business.

Customer

Minted

Oct 2023 - Dec 2023 (3 months)

service seasonal contract. Problem-solving and people skills while working directly with customers to address their questions through multiple channels – phone, email & live chat. Handle and resolve all customer concerns by providing accurate information with empathy and grace. Provide customers with support about Minted products and promotions, as well as general order information; assist with processing orders and customizing designs.

Customer service interpreter

Interpretia

Jan 2023 - Oct 2023 (10 months)

handled many types of different calls, including 911 emergencies, accident reports, insurance claims and government program interviews.

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Operations and logistics manager

Preloved By Rose

Feb 2021 - Oct 2021 (9 months)

Unique, new and/or lightly used clothing, from Zara to Chanel. Shopify management, packaging, new product entry on the website, store price tagging.

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Back Office

Mold and Environmental of Central Florida

May 2020 - Jan 2021 (9 months)

– Calls requesting information on client cases. Request for payments to insurers, and information on litigations. Appointment setter for upcoming clients.

Online

51Talk

Sep 2018 - Sep 2019 (1 year 1 month)

English Language Teaching (ELT) platform in China and the Philippines. Teaching English to young Chinese learners online in a fun and engaging way. Evaluating the learner's performance and provide corrective feedback. Studying the provided teaching material and always start lessons be prepared and on time. Conducting a 25-minute one-on-one online lessons with students. Creating a lesson memo with the necessary feedback about the topics discussed.

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Customer Service Representative

Startek Honduras S.A de C.V

Dec 2017 - Sep 2018 (10 months)

focused on technical support related to airborn WiFi in US aircrafts such as United Airlines, American Airlines, Delta Airlines. Solving problems or giving solutions according to the guidelines and policies of the company. digestion and protein fractions to determine the effects of nitrogen fertilizer on starch digestibility.

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Customer Service Representative

Administración de Call Centers S.A de C.V

Dec 2016 - Mar 2017 (4 months)

focused on answering questions related to products and services of US companies such as Straight Talk and Telcel. Solving problems or giving solutions according to the guidelines and policies of the company.

Intern of the Agronomic Engineering career

Escuela Agrícola Panamericana Zamorano

Jan 2012 - Apr 2013 (1 year 4 months)

About

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Timeline

Résumé

Linda Cerna

About

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Behavioral traits