Lina Ortega González Bilingual Case Manager | English - Spanish Medical

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Case Manager

Gestacy LLC

Oct 2025 - Current (8 months)

-Coordinated 20+ surrogacy cases end-to-end, from intake and matching through active case management, overseeing medical, legal, and administrative workflows. Ensured strict compliance with Gestational Surrogacy Agreements (GSA) while maintaining accurate documentation and timelines. -Worked with escrow providers to manage timely payments and reimbursements, and acted as the main point of contact for intended parents and surrogates, delivering a seamless, organized, and supportive experience throughout the journey. -Utilized Monday.com (CRM) and Google Workspace to track case progress, manage documentation, streamline communication, and ensure efficient follow-up across all stages of the process.

Spanish Language AI Trainer

Profesional independiente

Feb 2024 - Sep 2025 (1 year 8 months)

-Contributed to training language processing models in Colombian, Latin American, and US Spanish to generate high-quality, natural, and localized language content. -Worked on various projects related to written and spoken prompt generation and response ranking and assessment in terms of accuracy, coherence, relevance, and safety of multiple LLM. -Consistently delivered high-quality results by closely adhering to guidelines. -Provided reviews to other contributors tasks' to better achieve project goals.

Interpreter

Language Services Associates

Oct 2020 - Sep 2025 (5 years)

- Provided consecutive remote over the phone interpretation for clients in the medical industry, during in-person medical appointments, procedures, medical education classes, triage, insurance processes, etc. - Provided legal and financial remote over the phone interpretation for clients in various insurances, banks, law-firms and courts for costumer service, grievances, pre-court meetings and hearings. - Successfully maintained message content, register and tone. Developed a reliable note-taking system.

Freelance Translator & Interpreter

Autónomo

Jan 2020 - Current (6 years 5 months)

- Provided translation (ENG > SPA) and interpreting (ENG <> SPA) services for private businesses and LSP. - Utilized the CAT tool Phrase to enhance translation efficiency and maintain consistency in terminology. - Carefully followed guidelines provided to ensure client satisfaction, always maintaining quality checks above 96%. - Provided quality checks for other linguist’s translations, through the LQA system on Phrase.

Interpreter

Teleperformance

Aug 2017 - Dec 2019 (2 years 5 months)

Lina Ortega González

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Lina Ortega González