Lina Marcela Muñoz Alzate Virtual Assistant | Medical Scheduler | Patient

Virtual Assistant | Medical Scheduler

Virtual Podiatry Partners

Mar 2026 - Jun 2026 (4 months)

• Scheduled, confirmed, rescheduled, and canceled patient appointments for a U.S. podiatry practice. • Verified insurance eligibility and patient demographics before scheduling appointments. • Managed inbound and outbound patient communications while providing professional customer service. • Coordinated provider calendars to maximize appointment availability and minimize scheduling conflicts. • Maintained HIPAA compliance and patient confidentiality at all times. • Updated Electronic Health Records (EHR) and patient information accurately. • Assisted patients with appointment-related inquiries and administrative support tasks.

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Medical Interpreter

Interactive Contact Center (ICC) – PROPIO Campaign

Mar 2024 - Feb 2026 (2 years)

• Delivered real-time medical interpretation between providers and Spanish-speaking patients. • Interpreted diagnoses, treatment plans, and follow-up instructions with accuracy. • Maintained confidentiality and professional standards in sensitive communications.

Customer Service Agent - Excess Telecom

Paricus

Oct 2023 - Jan 2024 (4 months)

• Assisted low-income customers with enrollment and device activation. • Supported SIM card setup, service troubleshooting, and data services management. • Provided empathetic and solution-oriented support.

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Customer Service Representative - Progressive Leasing

Alorica Colombia

Feb 2023 - Oct 2023 (9 months)

• Managed customer accounts related to lease-to-own financial products. • Processed payments and clarified account balances and terms. • Resolved billing concerns and provided policy explanations.

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Bilingual Customer Service Agent - FedEx Campaign

Sitel Colombia (Foundever)

Aug 2020 - Feb 2023 (2 years 7 months)

• Assisted customers with shipment tracking, claims, and delivery coordination. • Maintained customer satisfaction through effective issue resolution.

Medical Interpreting Agent

Teleperformance Colombia

Aug 2019 - Feb 2020 (7 months)

• Provided medical interpretation for U.S. hospitals and clinics. • Assisted in emergency (911) and legal-related communications.

Lina Marcela Muñoz Alzate

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