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Liliana Ronquillo Hernandez
About
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Coahuila, Mexico
Résumé
Jobs
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Intake SpecialistRosenblum LawOct 2025 - May 2026 (8 months)- XMedical Malpractice SupervisorXO LatamJan 2025 - Current (1 year 7 months)Providing medical malpractice case evaluations, ensuring quality documentation, and supporting agents through training and operations, performance monitoring, and operational guidance. Focused on maintaining high standards, efficient workflows, and client-centered service.
- XLegal Intake SpecialistXO LatamJun 2024 - Jan 2025 (8 months)As a Legal Intake Specialist, I specialized in medical malpractice cases, consulting with potential clients to ask probing questions that gathered comprehensive information and medical records necessary for building case files for attorneys. I ensured thorough follow-up on each intake, maintaining a high level of customer service and attention to detail throughout the process. Additionally, my experience in personal injury litigation, while not directly relevant, provided me with a broader understanding of legal frameworks and client needs, enhancing my ability to manage cases effectively. Furthermore, I utilized my skills in legal drafting to prepare essential documents, ensuring that all necessary paperwork was accurately completed and or
- IInsurance Verification SpecialistInfolinkNov 2023 - May 2024 (7 months)Insurance Verification Specialist with AI support to verify medical and pharmacy benefits for providers and patients working hand in hand with insurance companies in the US.
- CMed-Surg NurseChristus Muguerza del ParqueJan 2018 - Jan 2023 (5 years 1 month)Registered Nurse working directly with hospitalized patients that required different levels of care, from selective surgery to chemotherapy administration. Worked well under stressful situations.
Education
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- Bachelors degree in NursingUniversidad Autónoma de ChihuahuaJan 2014 - Jan 2018 (4 years 1 month)