L

Liliana Rodriguez

About

Detail

Juárez, Nuevo Leon, Mexico
Contact Liliana regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • X
    Appointment Setter
    Xccept payment platform
    Jan 2026 - May 2026 (5 months)
    Freelance B2B cold calling
  • freelance
    Freelance Cold Caller
    freelance
    Sep 2025 - Dec 2025 (4 months)
    Freelance cold calling for roof inspections and solar panels
  • A
    Lead Generation Specialist
    Auto Stream Finance
    Mar 2025 - Aug 2025 (6 months)
    • Conducted cold calling campaigns to identify and qualify potential clients.
    • Scheduled follow-ups and call backs to ensure engagement and conversion.
    • Coordinated with account managers to set up client meetings and presentations.
    • Sent targeted emails and text messages to prospects, increasing response rates.
  • The Call Gurus
    Bilingual Lead Generation Specialist
    The Call Gurus
    Aug 2024 - Mar 2025 (8 months)
    • Generated and qualified leads through outbound calls in English and Spanish.
    • Transferred qualified prospects directly to closing agents, boosting sales efficiency.
    • Consistently met daily and weekly call and lead transfer targets.
    • Maintained accurate records of interactions in the CRM system.
  • H
    Attorney Assistant
    Hexaware (Lexington Law Firm Account)
    Jun 2024 - Sep 2024 (4 months)
    • Assisted clients in understanding their credit reports and financial status.
    • Identified errors and guided clients in disputing inaccuracies with credit bureaus.
    • Maintained accurate records of cases and client communications.
    • Provided clear explanations to clients, ensuring compliance with credit regulations.
  • SWBC
    Collections Agent
    SWBC
    Jan 2024 - Jun 2024 (6 months)
    • Built rapport with customers by demonstrating empathy and understanding of their financial situation.
    • Negotiated fair resolutions while maintaining compliance with company policies.
    • Processed payments and accurately applied them to customer balances.
    • Consistently met collection and recovery targets while maintaining high customer satisfaction.
  • Sutherland
    Bilingual Agent / Quality Analyst / Virtual Supervisor
    Sutherland
    Jan 2019 - Jan 2024 (5 years 1 month)
    • Processed customer payments accurately and efficiently, ensuring compliance with financial policies.
    • Promoted to Quality Analyst, monitoring calls and providing feedback to improve agent performance.
    • Acted as a Virtual Supervisor, leading and supporting remote teams, resolving escalations, and ensuring service-level compliance.
    • Consistently exceeded performance goals in customer satisfaction, efficiency, and quality assurance.
  • T
    Business Technical Support & Customer Service Agent
    Teleperformance (Comcast Account)
    Jan 2018 - Jan 2019 (1 year 1 month)
    • Provided technical support to Comcast business customers, resolving connectivity and equipment issues.
    • Assisted with billing inquiries, payments, and account adjustments.
    • Delivered high-quality customer service in a fast-paced call center environment.
    • Consistently achieved performance metrics in customer satisfaction and issue resolution.
Education verified_user 0% verified
  • H
    High School Diploma
    Houston, TX, USA
    May 1999 - May 2002 (3 years 1 month)