L
Liliana Perez Ramirez
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Columbia, South Carolina, United States
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Résumé
Jobs
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General Sales ManagerClearChoice Dental Implant CentersJan 2024 - Current (2 years 10 months)- 1General Manager Operations160 Driving AcademyApr 2022 - Dec 2023 (1 year 9 months)• Responsible for overseeing all aspects of their day-to-day operations of 44 locations, both offices and yards. • Proudly managing a talented team of over 150 employees effectively, including 22 branch managers, 22 yard supervisors, and 6 regional leaders. • Maintained compliance with trucking and transportation regulations at the local, state, and federal levels, resulting in a perfect 100% compliance rate with all applicable regulations. • Establishing partnerships with local and regional nonprofit organizations and carriers to create new opportunities and provide access to additional resources while contributing to the community in a positive way. Through effective communication and stakeholder engagement, we are successfully expand
- RRegional Sales ManagerJun 2021 - Apr 2022 (11 months)Overseeing daily operations of the southeast region. Ensure GA,FL, NC and SC sites are performing their responsibilities and meeting goals expectations. Recruit, train and support Branch Managers and Administrative assistants. Developing, implementing and maintaining community outreach and overall marketing plans. Conduct employee evaluations and disciplinary actions. Assure that all state, federal and company compliance requirements are strictly followed.
- BBranch ManagerOct 2020 - Jun 2021 (9 months)Directing all operational aspects of the day-to-day operation of the Columbia, SC branch; yard and office. Exceeding recruitment goals monthly. Created a system of weekly internal audits to locate possible areas of improvement and propose corrective actions in pursuit of better passing rates and reducing the training time. Managing monthly branch budget and effective allocating the funds between both locations. Efficacious daily organization of our trainee files to comply with all regulations and applicable laws. Networking with organizations in the local community to improve the presence and reputation of not only our branch, but our brand.
- DOperations ManagerDejesa Manufacturing SRLJul 2019 - Oct 2020 (1 year 4 months)Designed and implemented a strategic business plan that expanded the company's customer base and increased the monthly revenue for over 20%, Managed employee staffing, training and development to ensure better performance metrics in the production and distribution along with the enforcement of the specific policies and procedures. Monthly evaluations of the quality control policies as well as workplace safety in order to comply with country regulations (similar to OSHA).
- Corporate Sales TrainerAmerican AirlinesFeb 2018 - Jul 2019 (1 year 6 months)Provided sales training for more than 50 new hires as well as continuous training for 100+ reservations/sales staff, as well as +200 "one to one" performance/metrics coaching sessions when necessary. Always in pursuit of performance optimization. Worked directly with the Dallas HDQ quality team to maintain standards and ensure proper compliance of evaluation methods used in order to achieve set goals. Analyze data as but not limited, to first contact resolution, customer satisfaction scores as well as team member's adherence and attendance.
- SSales/Reservations SpecialistFeb 2017 - Jul 2019 (2 years 6 months)Act as the first point of basic escalation when needed by coworkers and as a result of questions or concerns from them, I was assigned to lead the project of officially assist more than 50 employees. After my compilation of our own aviation "Wikipedia" articles, helped ensure that all required customer and merchandise information, including passengers concern(s) was accurately documented in the remarks request entry, in order to make future decisions based on previous data collected.
- TRegional Sales DirectorTabatinga Consultants LLCJan 2015 - Feb 2017 (2 years 2 months)• Identified and secured new target accounts, resulting in a 5% increase in sales in the Dominican Republic and 25% increase in sales in Colombia. • Built and maintained relationships with key medical providers in Colombia and Dominican Republic, resulting in an increase in revenue from these accounts. • Provided guidance, support, and training to sales teams in each country, resulting in an increase in sales productivity across all countries. • Improved financial reporting process by implementing a new system that reduced report preparation time by 70%. • Conducted market research and identified new market opportunities, resulting in the successful launch of a sister company in the Dominican Republic. • Collaborated with cross-functi
- TAdministrative AssistantThe Carter Law FirmSep 2014 - Jan 2015 (5 months)• Drafted and proofread several legal documents with an average accuracy rate of 95%. • Maintained client satisfaction ratings by providing timely and accurate updates on case status. • Coordinated travel arrangements for attorneys and legal professionals, resulting in reduction in travel expenses. • Successfully trained and mentored a new administrative assistant and other staff members. • Coordinated the organization and maintenance of legal files and documents, resulting in a reduction in lost or misplaced documents. • Managed the office supply inventory and ordering process, resulting in a 20% reduction in supply costs.
- MMedical Billing Coordinator JuniorMedpro Reimbursement ServicesSep 2012 - Sep 2014 (2 years 1 month)• Collaborated with internal stakeholders, including providers and clinical staff, to obtain necessary documentation for appeals and other billing matters. • Maintained accurate and up-to-date records of appeals, claim status, and payments in billing systems. • Managed adjustments for general ledger balancing at the end of each month, ensuring accurate reporting of revenue and expenses. • Streamlined the appeals process, resulting in a reduction in the average time to resolve denied claims.
- Quality Control SupervisorLeader Creek FisheriesJun 2012 - Aug 2012 (3 months)
- SSeasonal Sales AssociateStatue of Liberty & Ellis Island EventsApr 2011 - Aug 2011 (5 months)
- PActivities CoordinatorPretty Pretty Summer CampApr 2010 - Aug 2010 (5 months)
Education
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- Master of Business AdministrationUniversidad de CádizJan 2017 - Jan 2018 (1 year 1 month)
- Bachelor of Business AdministrationInstituto Tecnológico de Santo DomingoJan 2010 - Jan 2014 (4 years 1 month)
- EHigh School DiplomaErgos Bilingual School (EBS)Jan 2006 - Jan 2010 (4 years 1 month)
- CCertified in Integrated Resource Management (CIRM)