Product support specialist verified_user
Verified experience
EveryMundo
May 2022 - Mar 2023 (11 months)
At PROS, I worked as a Product Support Specialist supporting digital marketing platforms and travel industry solutions. I managed customer communication, ticket handling, customer system management, and technical support, ensuring timely issue resolution and a high level of customer satisfaction.
I was also responsible for ensuring product updates, incidents, and system changes were clearly communicated to customers.
I supported customers using digital marketing and travel technology platforms by troubleshooting issues, managing platform configurations, and assisting with product adoption and operational support.