Lilia Eloísa Sámano Gómez
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Mexico City, Mexico
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work
Full-time jobs
Starting at
USD1.5k/month
Résumé
Jobs
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Customer Service & Administrative SupportSOIDSMARTAug 2023 - Current (3 years 3 months)• Managed client records and documentation in bilingual settings.
• Provided assistance with scheduling, claims, and case follow-up.
• Coordinated with teams to ensure accuracy of data entry and reporting.
• Handled confidential information with discretion.
• Worked remotely at SOIDSMART, providing administrative and customer support in a startup environment, which enhanced my ability to adapt to agile and constantly changing processes.
• Utilized CRM tools for client tracking and performance metric analysis, contributing to improved service delivery.
• Participated in task coordination and internal workflow enhancements, applying basic project management principles.
• Collaborated wi- Call Center AgentTeleperformanceOct 2022 - Jul 2023 (10 months)• Provided bilingual support (English/Spanish) for U.S.-based clients.
• Assisted with insurance, billing, and medical-related inquiries.
• Maintained accurate case records in Salesforce and Freshdesk.
• Resolved claims efficiently with empathy and professionalism.
• Developed strong discipline for remote work while managing high-volume customer service environments, where effective communication and adaptability to new systems were essential.
• Participated in internal projects aimed at improving processes and response times, applying fundamental project management principles.
• Gained exposure to automation and artificial intelligence tools to enhance customer service, a common practice in - ABilingual Administrative ManagerAltavista Logistics & ServicesJan 2011 - Sep 2022 (11 years 9 months)• Coordinated legal and medical paperwork for international clients.
• Managed daily operations, HR, and patient documentation.
• Organized bilingual meetings and ensured accurate reporting.
• Supported sensitive cases requiring discretion and confidentiality.
• Provided bilingual customer support and managed administrative processes using digital tools and CRM systems.
• Analyzed service metrics, including response times and customer satisfaction, to enhance operational efficiency.
• Collaborated remotely with sales and operations teams in the U.S., gaining experience in remote management and coordination with technology tools similar to HubSpot and Zendesk.
• Participated in optimizing serv
Education
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- ZCustomer Service Training with Digital ToolsZoho CRM, Google WorkspaceApr 2023 - Feb 2025 (1 year 11 months)
- BBilingual Administration CourseJan 2020 - Jan 2023 (3 years 1 month)