Liemer Mendoza

Dedicated and versatile professional with a proven background in customer service, technical support, virtual assistance, and operations management. Experienced in leading high-performing teams, optimizing operational efficiency, and delivering exceptional client satisfaction in fast-paced environments. Proficient in leveraging technology to streamline processes and resolve complex issues.Currently a Team Leader at Mochi Health, a Telehealth and wellness company offering customers personalized supplements and nutrition plans (GLP-1). I hold a diploma in Business Information and Management, and I have over 15 years of experience in the customer service field, including seven years as an operations supervisor at a telecommunications company.At Mochi Health, I lead a team of customer service representatives in the compounding department, where we handle inquiries, process orders, and address customer feedback, while also coordinating with the production and delivery teams. I also provide coaching and mentoring to my team members, and ensure that we meet the quality and efficiency standards of the company. In addition, I have a background in technical support, having worked as a specialist at ClickFunnels, a tech company that helps entrepreneurs create and optimize online sales funnels. There, I assisted and worked with clients on funnel optimization, basic to advanced troubleshooting, and bug reporting. My mission is to optimize the customer experience and health outcomes for Mochi Health's customers by combining my skills in customer service, coaching and mentoring, technical support, and compounding.