Service Desk Technician
Tata consultancy services,
Sep 2021 - Jan 2023 (1 year 5 months)
As a Service Desk Technician, I provided high-quality technical support to effectively resolve requests from international clients, ensuring a seamless user experience. I consistently updated guides and manuals for the programs used, which enhanced team efficiency and facilitated quicker resolutions. My commitment to improving employee knowledge through continuous improvement initiatives ensured a more efficient Service Desk. Additionally, I utilized my skills in interviewing and hiring by training new employees and coordinating their onboarding, which helped to integrate them smoothly into the team and maintain high service standards.