L

Lianka Michelle Matute Tejada  new_releases

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Choloma, Departamento de Cortés, Honduras

Timeline

work
Job
school
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Résumé

Jobs verified_user 25% verified
  • ergeon
    Account Manager verified_user Verified experience
    ergeon
    Nov 2025 - Current (1 year)
    • Own and manage assigned customer accounts from onboarding through project completion, driving customer confidence and successful deal execution.
    • Act as the primary customer advisor, identifying needs, overcoming objections, and guiding clients toward the best solutions to move projects forward.
    • Drive deals from negotiation to signature by aligning contracts, scope changes, and timelines with operations and installation teams to secure on-time execution.
    • Proactively manage customer expectations, resolve concerns, and reduce drop-offs, supporting higher retention and project completion rates.
    • Maintain accurate CRM records, track account progress, and leverage customer insights to improve sales processes and conve
  • ergeon
    Senior Launch Customer Specialist
    ergeon
    Feb 2025 - Nov 2025 (10 months)
    • Led customer onboarding and project launches immediately post-close, reinforcing buyer confidence and protecting revenue after contract signature.
    • Promoted to a senior launch role with responsibility for additional markets, managing a higher deal volume and closing more projects across multiple territories.
    • Owned final project details—including permits, scope, timelines, and documentation—to remove objections and accelerate deal execution.
    • Proactively identified and resolved execution risks to prevent delays, cancellations, or revenue loss.
    • Provided mentorship and closing guidance to junior specialists.
  • ergeon
    Senior Customer Specialist
    ergeon
    May 2024 - Feb 2025 (10 months)
    • Managed high volumes of customer communication via email, calls, and CRM tools.
    • Prepared and reviewed quotes, contracts, reports, and customer-facing documentation.
    • Conducted follow-ups, clarified terms, and assisted in resolving customer concerns.
    • Coordinated schedules, virtual meetings, and project timelines across multiple teams.
    • Handled confidential documentation and maintained organized digital filing systems.
  • G
    Product Analyst
    Gildan Properties
    Jan 2023 - Jan 2024 (1 year 1 month)
    • Analyzed product data, sales trends, and inventory flow to support operational decisions.
    • Created Excel reports, dashboards, and performance summaries for management.
    • Collaborated with production, logistics, and sales teams to ensure accurate product information.
    • Identified patterns and recommended improvements to optimize product availability.
    • Organized documentation, validated product specifications, and maintained internal records.
    • Supported administrative tasks, scheduling, and internal reporting.
Education verified_user 0% verified
  • U
    Bachelor’s Degree in Industrial Administration & Business Intelligence
    University – Honduras
    Jun 2019 - Jun 2024 (5 years 1 month)