Senior Process Executive for Microsoft
Infosys BPM
Apr 2019 - Nov 2021 (2 years 8 months)
- Customer Care:
o Providing post-sales support to Partners via Chat and Email and calls
o Complete analysis and investigation of queries related to Orders and Agreements, with regular update to customers
o Ensuring requests are solved within the agre
- Order Management:
o Managing escalations and time-sensitive requests
o Validating contractual information, entering and coordinating
Agreements/orders
o Calculating correct discounts using multiple pricelists, Business Desk duties
• Customer Care:
o Providing post-sales support to Partners via Chat and Email and calls
o Complete analysis and investigation of queries related to Orders and
Agreements, with regular update to customers
o Ensuring requests are solved within the agreed servic
