L

Lewis Manzi

About

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Quebec, Canada

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Bilingual Customer Service Representative
    Altig Organization
    May 2023 - Nov 2024 (1 year 7 months)
    • Identified and analysed multilingual customer needs to drive high satisfaction, growth, and retention of business.
    • Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
    • Educated customers on how best to utilize their purchased products or services.
    • Utilized multiple computer systems, including billing and ticketing software, to access customer accounts, process payments, and update account status, ensuring efficient service delivery.
    • Supported sales team members to drive growth and development.
  • AO Globe Life
    Customer Service Executive
    AO Globe Life
    May 2022 - May 2023 (1 year 1 month)
    • Strengthened customer retention by offering discount options. • Took special orders in person and over telephone, generating additional revenue every month. • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more. • Kept records of customer interactions or transactions, thoroughly recording details of inquiries. • Tracked customer complaints and followed up to ensure resolution was achieved. • Led on- and off-site customer support teams across multiple time zones.
Education verified_user 0% verified
  • H
    High School Diploma
    Sep 2003 - Jul 2009 (5 years 11 months)