Lesly Tatiana Monsalve Pulgarin

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Recruitment Consultant

Huntsville Technical Services

Oct 2023 - Actual (1 año 9 meses)

Specialize in providing recruitment services for the land development and construction industry, with a primary focus on sourcing and placing Civil Engineers and Survey Workers at all levels. Manage the end-to-end recruitment process, including sourcing, screening, interviewing, and selecting candidates. Collaborate closely with hiring managers to understand their staffing needs and develop tailored recruitment strategies. Build and maintain a robust talent pipeline, ensuring a continuous flow of qualified candidates. Stay updated on industry trends to implement best practices in recruitment and talent acquisition.

Team Leader Recruitment

Virtual Employee Services

Jul 2022 - Oct 2023 (1 año 4 meses)

Leading and managing a team of recruiters involves providing guidance, coaching, and performance feedback. This role includes setting and monitoring recruitment goals, collaborating with senior management on recruitment strategies, and overseeing the entire recruitment process. Key responsibilities include assigning tasks, conducting interviews, supporting team members, and maintaining relationships with hiring managers and external agencies. The role also involves developing a talent pipeline, analyzing recruitment data, ensuring compliance with policies and legal requirements, and conducting training sessions to improve the team's skills and knowledge.

TeamLeader Recruitment

Virtual Employee Services

Jul 2022 - Actual (3 años)

Leading and managing a team of recruiters, providing guidance, coaching, and performance feedback. Setting recruitment goals and targets for the team, monitoring progress, and ensuring objectives are met. Collaborating with senior management to develop recruitment strategies and align them with organizational goals. Managing end-to-end recruitment processes, overseeing the sourcing, screening, and selection of candidates. Assigning and delegating recruitment tasks among team members, ensuring workload distribution and efficiency. Conducting interviews and assessments to evaluate candidates' qualifications, skills, and cultural fit. Providing support and guidance to team members in candidate evaluation and selection. Building and maintaining

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Customer Service Representative

Sitel Group Colombia,

Dic 2020 - Jun 2021 (7 meses)

Conducting outbound calls to potential clients for real estate services, introducing the company and its offerings. Delivering persuasive pitches to promote real estate properties or services, highlighting key features and benefits. Building rapport and trust with clients through effective communication and active listening. Maintaining accurate and up-to-date client records, including call logs, lead status, and relevant information in the CRM system. Meeting or exceeding performance targets and sales quotas by consistently achieving outbound call and conversion goals. Conducting follow-up calls to nurture leads, provide additional information, and facilitate the closing of real estate deals. Continuously improving sales techniques and pro

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Customer Service Representative

Teleperformance Colombia,

Jun 2020 - Oct 2020 (5 meses)

Responding promptly and professionally to customer inquiries, providing accurate and helpful information. Resolving customer complaints and issues in a timely and satisfactory manner, demonstrating empathy and problem solving skills. Managing and maintaining customer accounts, updating relevant information and ensuring accuracy. Assisting customers in navigating company products or services, providing guidance and troubleshooting assistance and processing customer orders, returns, and exchanges accurately and efficiently. Collaborating with cross-functional teams to escalate and resolve complex customer issues. Documenting customer interactions, inquiries, and resolutions accurately in the company's CRM system. Following up with customers t

Lesly Tatiana Monsalve Pulgarin

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