Lesli Torres

T

Project leader

Technology Citibanamex,

Mar 2023 - Jun 2024 (1 year 4 months)

Coordinated new login security for the 70 users of the S019 application by developing new connection channels between the security systems and the bank's technological architecture. Created S019 application diagram for both divestment project environments; validate and redefined communications from the current 50 applications to 25 applications in their new environment to clone and verify with the bank's architecture and security that it met its standards. Coordinated the data segregation phases for cloning the application, validating the development of the different exercises until compliance with the 100% requested in each phase by extracting, eliminating, and issuing information between the applications linked by processes. Organized tes

T

Alliance Manager-Project Leader

Thinkcares

Dec 2021 - Nov 2022 (1 year)

Supervised the infrastructure domain at Thinkcare, efficiently managing a comprehensive inventory of machines, licenses, and certifictions for a team of 100 employees Verified the consistent renewal of 50 security certificates through a month-to-month validation process, utilizing dedicated client-facing pages. Integrate 2 new Partners into trinkcare (data dog and commerce tools) analyzing market trends and competitor activity to identify new partnership opportunities Delegate of the partnership with Google increased 5 certifications in the team, through dynamics that encouraged the preparation of the team in the certifications available from Google Delegated to organize and plan the cloud migration project of 30 systems, generating the ser

T

Scrum Master- Global IT Consumer Goods

TUPPERWARE,

Jun 2021 - Dec 2021 (7 months)

Manage and administer a portfolio of 25 projects (Global-IT) using agile planning and development tools (Monady, Jira,SQL, Power Bi), across México, USA, Canada, Brazil, EMEA and APAC. Identify, remove and escalate risks, roadblocks, ad cross-team dependencies that are unresolvable by the team and interface with the team`s ability to deliver OKRs. Create Power BI dashboards tailored for Finance, Packing and Supply Chain to support visualization of reports and metrics, contributing to enhanced decisión-making and operational efficiency.

Scrum Master, Customer experience

BBVA

Aug 2019 - Jan 2020 (6 months)

Define and execute the customer journey roadmap and lifecycle for digital banking, BBVA sales force, chargebacks and channels like ATM, contact center and branches, aiming to understand the customer experience and ensure growth; leading teams of up to 50 people from diferent areas Conduct in-depth analysis in Salesforce, focusing on customer service levels and the array of products avaible at the branch, analyzing a total of 3 areas on contact center in Mexico City, Guanajuato and Toluca. Work with Business Analysts, Technical Leaders, Developers, Architects, Test leads towards providing efficient solutions to support existing technology platforms and create new digital capabilities of enhanced business processes. Managed "Vive la Experienc

R

Project Manager, IT

RB Reckit,

Mar 2019 - Aug 2019 (6 months)

Collaborated with business process owners located in India, USA, United Kingdomand key users to define global business processes that will be implemented in the S/4 HANA system Consolidated seamless communication, alignment, and collaboration among all parties involved in the project to achieve project milestone and goals effectively Implemented the upgrade SAP version for 100 users within the MX Healthcare market

A

Business Analyst, IT Insurance

AXAC

Mar 2017 - Jul 2017 (5 months)

Coordinated activities across 3 projects for improvements in the calculators of different insurances (Car, school and life) Health Area at AXA (impacting 5000 clients and speeding up insurance contracting ). Supported system test planning to ensure that test conditions, scripts, validation criteria, and expected results successfully test the business and non functional requirements. Contributed to the design of crucial information models within processes that guided decision-making, specifically aiming to optimize the policy cost renewal processes and health questionnaire procedures.

Project Manager, Finance

Citibanamex

Jan 2017 - Oct 2023 (6 years 10 months)

Coordinated implementation of a new Payroll Credit Collection program project across 10,000 internal clients concluding on the estimated dates and without technical affectations Consolidated the contract signing process with the CECOBAN vendor for the year 2019, ensuring all necessary agreements were executed smoothly

Business Analyst, IT

SOFTTEK

Nov 2016 - Mar 2017 (5 months)

Analyzed 10 critical agreements within the Agreement Area that were not initially included in the MAT.Cobranza, SAT project. Developed scenarios, business area requirements, use cases, and diagrams for all 16 agreements earmarked for implementation within the project, involving research and collaboration with relevant stakeholders to ensure design. Designed, review test cases, process change requests, and help manage project scope, product acceptance, installation, and production deployment app

B

Business Analyst, IT

Bimbo

Aug 2014 - Nov 2014 (4 months)

Constructed data visualization dashboards utilizing the Qlik platform to provide solutions to problem statements established by the business

Business Analyst, IT IT

Infotec

Sep 2013 - Jan 2014 (5 months)

Developed and structure the processes of the project involving the General Directorate of Personnel and the General Directorate of Material Resources and Services within the SEP. Clarified effective communication and collaboration between the technological and administrative teams throughout different phases of the project, ensuring smooth coordination and successful implementation.

Business Analyst, IT

SOFTTEK

Jan 2013 - Aug 2013 (8 months)

Designed the project processes (customs agents) of the Single Window of Foreign Trade (VUCEM) in the Aris program. Facilitated meetings with customs administrators, process managers, and the project's technology team. Performed quality tests (Testing) of some procedures of the Foreign Trade Single Window (VUCEM).

About

Detail

Timeline

Résumé