Training Coordinator / Customer Service Call Center Supervisor
Safelite AutoGlass
Jan 2014 - Jan 2018 (4 years 1 month)
Managed and developed a team of approximately thirty customer service representatives.
• Conducted performance reviews, daily candidate interviews, report tracking / administrative tasks, and scoring of QA monitors all while maintaining company standards and weekly progress goals.
• Organized and trained classes for new and existing employees; developed, updated, and maintained training materials for compensation classes.
• Adhered to company policies and scripts, consistently achieving call-time and quality standards.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Contributed to company achieving and holding industry-leading customer service ratings. T