Lesego Blessing

I

Sales Consultant, Technician, Concierge

Istore Pre-Owned

Aug 2024 - Current (2 years 3 months)

• Maintained top salesperson ranking in-store through consistent target achievement and a solutions-driven customer approach.
• Grew revenue through strategic upselling of accessories, warranties, and device protection plans, increasing average transaction value.
• Conducted trade-in assessments and device valuations, guiding customers on upgrades while maximising store margins.
• Managed cross-functional responsibilities across sales, technical support, and concierge — covering the full customer journey.
• Built a loyal repeat client base through personalised after-sales follow-up and relationship management.
• Supported stockroom organisation, floor replenishment, and POS transaction processing including refunds a

Virtual Guest Experience Associate

Blue Hour Housing

Jan 2024 - Current (2 years 10 months)

• Serve as primary point of contact for guest inquiries via phone, SMS, and messaging platforms (Quo), handling weekend coverage across hospitality portfolio including Hotel Carolina.
• Monitor and manage property management systems (Guesty, AppFolio) for guest check-ins, proactively collect missing information, and prepare comprehensive guest folios for seamless arrivals.
• Coordinate with on-site teams (GM, maintenance managers) to resolve guest concerns and escalate urgent issues while maintaining exceptional guest experience standards.
• Intake and track maintenance requests through multiple channels, prioritize work orders, and provide daily status updates to property management team.
• Operate independently across

Sales Consultant

Michael Kors

Feb 2024 - Jul 2024 (6 months)

• Applied client profiling to tailor sales approaches, improving conversion rates and basket value.
• Maintained a client contact database to drive consistent follow-up and repeat business.
• Assisted with stock replenishment and visual merchandising to uphold luxury brand standards.
• Resolved customer concerns professionally, maintaining high satisfaction at all times.

F

Sales Consultant

Freedom Of Movement

Nov 2023 - Feb 2024 (4 months)

• Delivered excellent customer service in a high-traffic retail environment, guiding purchase decisions.
• Processed cash, card, and lay-by transactions accurately via POS systems.
• Contributed to sales targets through active upselling and assisted with stock takes and delivery receiving.

M

Retail Fashion Consultant, Retail Salesperson, Freelance Social Media Manager

Markham, Billy Now

Jan 2022 - Dec 2023 (2 years)

• Delivered customer service, styling advice, and product matching across fashion retail environments while maintaining visual merchandising and store presentation standards.
• Handled till operations, stock replenishment, and end-of-day cash reconciliation.
• Managed social media strategies, content creation, and performance tracking across YouTube, TikTok, and Instagram.

C

Sales Representative

Capital Growth

Jan 2021 - Dec 2021 (1 year)

• Sold insurance and financial products to prospective clients using consultative techniques including drop sheets and pitch cards.
• Conducted cost-benefit analyses and managed ongoing client relationships to ensure retention and future sales.

About

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Résumé

Lesego Blessing

About

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Behavioral traits