Leroy Barnabas Mpofu

Leroy Barnabas Mpofu

About

Detail

Customer Service Representative
Gauteng, South Africa
Contact Leroy regarding: 
work
Full-time jobs
Starting at USD3/hour
Flexible work
Starting at USD3/hour

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Smiler
    Outbound Sales Strategist
    Smiler
    Jan 2025 - Jun 2025 (6 months)
  • W
    Strategic Account Specialist
    Whislte Ltd
    May 2024 - Current (2 years 6 months)
  • B
    Sales Coordinator
    BOOMERAUTOR
    May 2024 - Current (2 years 6 months)
    supports the sales team by preparing presentations, proposals, and contracts, ensuring all sales materials are current and available. They act as a client liaison, addressing inquiries and providing product information. The role includes managing order processing from receipt to delivery, coordinating with logistics, and maintaining accuracy and timeliness. Additionally, the coordinator maintains sales databases, generates performance reports, supports event planning, and handles administrative tasks such as scheduling meetings and organizing travel for the sales team.
  • F
    Lead Generation Specialist
    Fighter Bodies
    Jun 2023 - Current (3 years 5 months)
  • E
    Appointment Setter
    Elite Closers
    May 2023 - Current (3 years 6 months)
  • Y
    Appointment Setter
    Your Computer Hero
    May 2022 - Jan 2023 (9 months)

    Prospecting Support:
    • Make appointment setting phone calls to prospective clients. About 50% of this job.
    • List Cleaning: Verify a minimum of 50 contacts from an existing list each week. About 30% of this job.
    • Mail-merge sales letters so they can be handed off for printing, stuffing and mailing
    • Look up target contacts on LinkedIn and connect with them on behalf of the business.
    • Master and maintain our Customer Relations Management Software.
    • Maintain Daily Call sheet reporting tool.
    • This position may be asked to upload social media posts.
    • Participate in weekly monitoring of call quality and key performance indicators.
    • Other duties as assigned.
  • S
    Freelance Editor
    Scribie.com
    Jul 2021 - May 2022 (11 months)
  • M
    Assistant Hotel Manager
    Mackinaw Seasonal Resorts
    May 2020 - Oct 2020 (6 months)
  • M
    Founder
    Moment Time
    Aug 2019 - May 2022 (2 years 10 months)
  • D
    Assistant Operations Manager
    Drake Events
    Sep 2017 - Mar 2018 (7 months)
    Assist Operations Manager in supervising daily operations of organization.
    Develop productive, profitable and achievement oriented working environment for employees.
    Address operational issues and concerns in a timely fashion.
    Supervise operations team to ensure operational excellence and excellent customer services.
    Educate operations team on best practices, company policies and service excellence standards.
    Develop and maintain operational guidelines for staffs.
    Oversee operational cost, risk and audit activities.
    Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.
    Determine staffing requirements, work assignment and schedules for new projects.
  • M
    Junior Consultant
    Mccarthy Toyota Kingsmead
    Sep 2013 - Dec 2014 (1 year 4 months)
    Greeting customers and scheduling service appointments
    Cataloguing customers concerns and comments
    Writing service orders and descriptions of problems and repairs
    Translating customers’ repair problems into standard repair terminology
    Explaining repairs to customers
    Test-driving vehicles to confirm service repairs
    Estimating the cost and time needed for repairs
    Handling customer complaints
    develop and implement customer service policies and procedures
    define and communicate customer service standards
    review and assess customer service contracts
    oversee the achievement and maintenance of agreed customer service levels and standards
    direct the daily operations of the customer service
Education verified_user 0% verified
  • SimpliLearn
    Advanced Search Engine Optimization Certification Program
    SimpliLearn
    May 2024 - Jun 2024 (2 months)
  • Simplilearn Alumni
    Web Page, Digital/Multimedia and Information Resources Design
    Simplilearn Alumni
    Feb 2024 - May 2024 (4 months)
    This SEO course is designed to provide a thorough understanding of Search Engine Optimization principles and techniques. Aligned with OMCP standards, the course covers fundamental concepts through advanced strategies, ensuring that participants are equipped to effectively optimize websites for search engines and improve online visibility.
  • Cisco
    Introduction to Data Science
    Cisco
    Jan 2024
  • Coursera
    Associate's degree, Data Analytics
    Coursera
    Mar 2022 - Jun 2024 (2 years 4 months)
  • Shaw Academy
    Photography, Digital Communication and Media/Multimedia
    Shaw Academy
    Jun 2019 - Apr 2020 (11 months)
  • University of Johannesburg
    Operations Management, Business Administration, Management and Operations
    University of Johannesburg
    Jan 2015 - Dec 2017 (3 years)
    Understand the objectives and learning outcomes of the course.
    Contribute to the development of objectives for the clinical experience.
    Look for opportunities to learn and recognize the wealth of information available in the clinical area.
    Adhere to the general rules, policies, and regulations of the health care organization.
    Recognize her/his knowledge, skills and abilities, limits of responsibilities, legislative authority and supervision requirements.
    Recognize that she/he is accountable for the quality of care she/he provides within the established objectives.
    Recognize her/his responsibility to notify the educator if learning objectives are not being achieved due to setting and/or the preceptor relationshi