Leon Vargas

Leon Vargas  new_releases

About

Detail

Bilingual Operations Expert | Tech Support Lead | Legal Intake Manager | Customer Success
Bogotá, Bogota, Colombia
Contact Leon regarding: 
Flexible work
Starting at USD10/hour
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Internships
Starting at USD1.2k/month
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Finding candidates
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Finding mentors
Finding co-founders
groups
Networking

Timeline

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Project

Résumé

Jobs verified_user 0% verified
  • Avetta
    Supplier Success Professional
    Avetta
    Jan 2025 - Current (1 year 10 months)
  • Sitel
    Senior Customer Service Manager
    Sitel
    Nov 2020 - Current (6 years)
    Como Senior Customer Service Manager, lideré un equipo dedicado a proporcionar un servicio al cliente excepcional, gestionando interacciones a través de múltiples canales, incluyendo soporte telefónico y chat. Fui responsable de la resolución de problemas y el análisis de KPI para mejorar continuamente la satisfacción del cliente y optimizar los procesos. Además, utilicé herramientas de gestión de relaciones con el cliente (CRM) para administrar eficazmente los asuntos de los clientes y facilitar la recolección de pagos, lo que implicó la creación de documentos y la gestión de casos según las necesidades específicas. Mi enfoque en el coaching de gestión y el liderazgo de equipo fomentó un ambiente colaborativo, donde cada miembro del equipo
  • B
    Intake Manager public Remote experience
    BBA Immigration
    Jan 2024 - Feb 2026 (2 years 2 months)
    As an Intake Manager, I was responsible for overseeing the case intake process, ensuring that all client agreements were processed efficiently and accurately. My role required strong teamwork and leadership skills to guide a dedicated team in providing exceptional legal support and customer service. While my official title was in a legal setting, my day-to-day operations heavily mirrored e-commerce and order management workflows. I managed the digital intake pipeline, which involved processing online client agreements—similar to a digital checkout—managing online payments and billing through our CRM, and tracking the status of each account from start to finish. This extensive experience navigating complex backend systems and CRMs translates
  • Virtual staffing
    Legal Administrative Assistant
    Virtual staffing
    Nov 2023 - Dec 2024 (1 year 2 months)
    As a Legal Administrative Assistant, I provided comprehensive support in a fast-paced legal environment, ensuring the efficient management of legal documentation and administrative tasks. My responsibilities included meticulous attention to detail in document preparation, legal research, and case file management, which were essential for maintaining compliance and supporting litigation efforts. I excelled in organization and scheduling, effectively managing calendars and appointments for legal professionals while facilitating seamless communication within the team. Additionally, I leveraged my problem-solving skills to streamline processes and enhance operational efficiency. Although my role was primarily legal, I drew on my experience with
  • N
    Facilities Support
    New York City School Support Services Inc
    Nov 2023 - Mar 2024 (5 months)
    As a Facilities Support professional, I was responsible for ensuring a seamless operational environment by providing exceptional customer service and support. My role involved resolving issues efficiently, managing appointments, and maintaining accurate records to enhance overall service delivery. I utilized Microsoft 365 tools for effective document management and drafting, ensuring that all communications were clear and professional. Additionally, I provided virtual assistance, including calendar management and scheduling, to optimize executive workflows. While my primary focus was on facilities support, I also engaged in litigation support activities, where I recorded CRM data and assisted in filing documents, ensuring that all legal inf
  • Ethen Ostroff Law
    Sales Closer
    Ethen Ostroff Law
    Jan 2023 - Nov 2023 (11 months)
    As a Sales Closer, I played a pivotal role in supporting lawyers by conducting thorough legal research, drafting and reviewing essential documents using platforms like DocuSign and HelloSign, and maintaining effective communication with clients. My responsibilities included preparing for hearings, trials, and meetings, as well as organizing and managing files to ensure seamless operations. Additionally, I utilized my skills in document management to create and oversee client-related documents, which was crucial for managing client matters and collecting payments efficiently. While Adobe Acrobat Pro was not a primary tool in my role, my experience with CRM systems allowed me to effectively manage client cases and enhance lead conversion proc
  • T
    Intake Specialist
    Turn Key Ops
    Jan 2023 - Oct 2023 (10 months)
  • JK Moving Services
    Sales Administrator
    JK Moving Services
    Nov 2022 - Apr 2023 (6 months)
    As a Sales Administrator, I was responsible for providing detailed quotations to clients interested in our moving services, highlighting all the benefits our company offers. In addition to this core responsibility, I managed key performance indicators (KPIs) for over 30 individuals using Microsoft 365, which enhanced our operational efficiency and allowed for better tracking of sales performance. This experience with Microsoft 365 not only streamlined our reporting processes but also contributed to a more data-driven approach in our sales strategy. Furthermore, I utilized Clio Manage to effectively track client life cycles and current balances, ensuring seamless coordination of moving processes. My proficiency in Adobe Acrobat Pro facilitat
  • Conduent
    Production Recuiter
    Conduent
    Jul 2022 - Nov 2022 (5 months)
    As a Production Recruiter, I collaborated closely with hiring managers on various recruiting initiatives, ensuring alignment with organizational goals. My responsibilities included screening resumes, conducting phone interviews, and evaluating candidates' qualifications to identify the best fits for our teams. I coordinated logistics and scheduling for interviews, leveraging my scheduling skills to optimize the recruitment process. Additionally, I utilized my analytical skills to track candidates effectively, crafting detailed emails and preparing necessary documentation to facilitate hiring decisions and advance processes. This attention to detail and strategic thinking not only streamlined our recruitment efforts but also enhanced the ove
  • U
    Driver Manager / Sales Broker
    Ucgroup
    Jan 2022 - Jul 2022 (7 months)
    As a Driver Manager / Sales Broker, I led the recruitment, selection, and induction of drivers, ensuring that all candidates met the necessary qualifications and legal compliance standards. I monitored driver performance and conduct, maintaining comprehensive records of drivers and vehicles to support operational efficiency. Additionally, I developed and implemented driver training programs to enhance skills and safety awareness. My role required effective communication, where I utilized my grammar skills to draft clear and professional emails to inform drivers about any penalties or compliance issues. I also employed Clio Manage to track the lifecycle of leads, ensuring that all documentation was organized and accessible. Furthermore, I us
  • Asurion
    Technical Support Specialist / Cross Sales Mentor
    Asurion
    Aug 2021 - Mar 2022 (8 months)
    As a Technical Support Specialist / Cross Sales Mentor, I am responsible for installing, modifying, and performing minor repairs on computer hardware and software systems. My duties also include resolving technical requests or problems raised by staff and troubleshooting technical and process issues to maintain productivity. In addition to this, I can help you discover the peace of mind that comes with knowing your electronic devices are fully protected. I can assist you in finding the best insurance options to fit your needs, complete with expert technical support and hassle-free device replacement coverage, by selling these benefits. Furthermore, my strong grammar skills are essential for submitting accurate tickets and responding effecti
  • S
    Senior Customer Service Manager Tech Support Lorex Camera System
    SitelGroup
    Nov 2020 - Aug 2021 (10 months)
    Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, Customer Service Senior Manager makes recommendations for changes to products or services based on customer feedback and requests.
  • Capital One
    Collections Coordinator
    Capital One
    Jul 2020 - Nov 2020 (5 months)
  • Capitalone
    Collections Coordinator / Sales Coordinator
    Capitalone
    Jul 2020 - Nov 2020 (5 months)
    Collect customer payment in accordance with payment due dates. Identify issues attributing to account delinquency and discuss them with Team Leader/Management. Review and monitor assigned accounts and all applicable collection reports. Provide timely follow-up on payment arrangements.
  • Geeksquad
    Sales Staff
    Geeksquad
    Jun 2020 - Nov 2020 (6 months)
    Analyzes and resolves computer hardware, software and network issues, repairs user workstations, modifies configurations, replaces faulty components and rebuilds complete systems on a variety of platforms.
  • K
    Senior Customer Service Associate
    Konecta Colombia Oficial
    Apr 2020 - Jun 2020 (3 months)
    They are responsible for responding to inquiries, discussing product or service specifications, helping them understand procedures, providing step-by-step instructions, or referring other services when necessary. They also maintain logs of all transactions and report to managers regularly.
  • Ethen Ostroff Law
    Ethen Ostroff Law
    Ethen Ostroff Law
    Feb 2020 - Aug 2023 (3 years 7 months)
  • Conduent
    Conduent
    Conduent
    Jan 2020 - Sep 2022 (2 years 9 months)
    Como representante de Conduent, fui responsable de gestionar las relaciones con los clientes, asegurando un servicio al cliente excepcional a través de diversos canales, incluyendo soporte telefónico y chat. Utilicé herramientas de CRM para administrar eficazmente las cuentas de los clientes, resolver problemas y realizar un seguimiento de los KPI, lo que mejoró la satisfacción del cliente y optimizó los procesos de ventas. Además, empleé mis habilidades en Microsoft Excel y Microsoft 365 para realizar análisis de datos y gestionar la documentación necesaria para la gestión de casos. Aunque Adobe Acrobat Pro se consideró no relevante, utilicé habilidades similares para crear y gestionar documentos relacionados con los casos de los clientes,
  • Sitel
    Lexmark Tech Support
    Sitel
    Jul 2019 - Apr 2020 (10 months)
  • I
    Talent Acquisition Manager
    IGTSOLUTIONS
    Jul 2018 - Nov 2019 (1 year 5 months)
    Talent Acquisition Manager is responsible for determining staffing needs, developing hiring strategies, leading employment branding initiatives, sourcing candidates, conducting recruitment processes, and ensuring positive candidate experiences.
  • I
    Travel Agent Senior Agent
    IGTSOLUTIONS
    Jun 2017 - Jun 2018 (1 year 1 month)
    Design travel arrangements and itineraries for important customers and VIP clients. Travel agencies hire senior travel consultants to work all shifts, including nights, weekends, and holidays.
  • ATENTO S.A.
    Medical Assistance Coordinator
    ATENTO S.A.
    Feb 2017 - Nov 2018 (1 year 10 months)
    As a Medical Assistance Coordinator, I was responsible for facilitating seamless communication between patients and healthcare providers, ensuring that all medical assistance needs were met efficiently. My role involved managing patient calendars, coordinating appointments, and providing exceptional customer service to enhance patient satisfaction. I utilized my project management skills to oversee various initiatives aimed at improving service delivery and patient care. Additionally, I effectively communicated with clients, employing strong negotiation skills to advocate for their treatment options, particularly when they were traveling internationally. This required not only a deep understanding of our services but also the ability to pre
  • IGT Solutions
    IGT solutions
    IGT Solutions
    Jan 2017 - Jan 2020 (3 years 1 month)
    Como Talent Acquisition Manager en IGT Solutions, fui responsable de liderar el proceso de adquisición de talento, asegurando que se cumplieran las necesidades de personal a través de estrategias de reclutamiento efectivas. Trabajé en estrecha colaboración con equipos multifuncionales para fomentar un ambiente de trabajo colaborativo y optimizar la comunicación con los clientes. Además, utilicé mis habilidades en análisis de KPI para evaluar el rendimiento del proceso de reclutamiento y realizar informes de datos que informaran las decisiones estratégicas. Aunque la gramática se identificó como una habilidad no relevante, es fundamental en mi rol para completar escalaciones y mantener una comunicación clara y profesional con compañeros y ge
  • Lean Staffing
    Lean staffing
    Lean Staffing
    Jan 2016 - Dec 2018 (3 years)
    Como profesional en Lean Staffing, he sido responsable de optimizar procesos logísticos y de gestión de la cadena de suministro, asegurando una operación eficiente y efectiva. He liderado iniciativas de generación de leads y cerrado ventas, utilizando mi competencia comunicativa para establecer relaciones sólidas con los clientes y fomentar un excelente servicio al cliente. Además, he trabajado en la atención al cliente y el soporte técnico, garantizando que las necesidades de los clientes se aborden de manera oportuna y profesional. La gestión de la comunicación entre los miembros del equipo y los gerentes ha sido fundamental, y mi comprensión de la gramática ha facilitado una comunicación clara y precisa, mejorando la colaboración y la tr
  • A
    Customer Service Manager
    ATTT
    Mar 2010 - Jun 2012 (2 years 4 months)
    provide assistance to agents who worked for At&t U-verse green helping them to improve in sales and service provided
  • u
    universidad autonoma del caribe
    Feb 2008 - Dec 2010 (2 years 11 months)
Education verified_user 0% verified
  • Universidad Autónoma del Caribe
    Bachelor's degree, Graphic Design
    Universidad Autónoma del Caribe
    Feb 2008 - Nov 2011 (3 years 10 months)
  • Universidad Autónoma del Caribe
    bachelor, Bachelor's degree Graphic Design
    Universidad Autónoma del Caribe
    Jan 2008 - Jan 2011 (3 years 1 month)
  • Universidad Autónoma del Caribe.
    Graphic Designer
    Universidad Autónoma del Caribe.
    Jan 2008 - Jan 2010 (2 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • T
    Talen acqui
    Talent Hire
    Jan 2020 - Sep 2022 (2 years 9 months)
    As a Talent Acquisition Specialist, I was responsible for identifying and attracting top talent to meet the organization's staffing needs. My role involved conducting thorough KYC (Know Your Customer) checks to ensure compliance with financial regulations, while also providing exceptional financial services to clients. I utilized Microsoft Word and Microsoft Outlook to create and manage essential documentation and correspondence, ensuring clear communication throughout the hiring process. Additionally, I leveraged my skills in document management, including the use of Adobe Acrobat Pro, to streamline client case management and payment collection, enhancing the overall efficiency of our operations. My attention to grammar and detail further
  • IGT Solutions
    Coaching
    IGT Solutions
    Jan 2015 - Dec 2017 (3 years)
    As a coach, I concentrated on enhancing individual performance and improving team dynamics to boost overall productivity. I developed customized coaching strategies that addressed the specific needs of each team member, leading to higher engagement and better performance results. Additionally, I managed key performance indicators (KPIs) for over 30 individuals using Microsoft 365, which allowed for effective tracking of progress and performance metrics, ensuring that my coaching efforts were aligned with the organization's goals. Furthermore, I recognized the importance of strong grammar skills in facilitating clear communication between team members, managers, and clients, thereby fostering a more collaborative and productive environment.
  • Sitel Colombia
    comcast
    Sitel Colombia
    Jan 2013 - Dec 2015 (3 years)
    In my role at Comcast, I was responsible for overseeing daily operations and ensuring that service delivery met company standards. I managed a team of over 30 individuals, focusing on performance metrics and continuous improvement. Additionally, I utilized Microsoft 365 to effectively manage KPIs for the team, which streamlined our reporting processes and enhanced overall productivity. This integration of technology allowed for better tracking of individual and team performance, contributing to our success in meeting organizational goals. Furthermore, I recognized the importance of strong grammar skills in facilitating clear communication between team members, managers, and clients, which ultimately fostered a collaborative work environment
  • S
    Comcast cross sales
    Sitel / Foundever
    Jan 2013 - Dec 2017 (5 years)
    As a Comcast Cross Sales representative, I was responsible for effectively cross-selling products to enhance customer satisfaction and drive revenue growth. My role involved engaging with customers through outbound sales efforts, identifying their needs, and recommending suitable solutions. Additionally, I utilized Microsoft Outlook to maintain clear communication with clients, ensuring timely responses to inquiries and leaving detailed notes for follow-up. This attention to detail was crucial for creating comprehensive reports that tracked sales performance and customer interactions, ultimately contributing to the overall success of the sales team. My strong command of grammar also played a vital role in crafting professional correspondenc