Bilingual customer growth, account management, and technical-commercial leader with 10+ years of experience supporting enterprise and regulated customers across logistics-adjacent operations, manufacturing, compliance, sustainability, data reporting, and project delivery. Strong record translating customer pain points into scoped solutions, coordinating cross-functional escalations, preparing executive-ready updates, and using data to identify trends, risks, and growth opportunities. Experienced in consultative discovery, stakeholder mapping, proposal/RFP support, supplier and partner engagement, customer-facing presentations, KPI dashboards, and operational issue resolution.