Leonardo Mantilla

Leonardo Mantilla

About

Detail

Team lead
Los Mochis, Sinaloa, Mexico
Contact Leonardo regarding: 
work
Full-time jobs
Starting at USD1.3k/month
person_search
Finding candidates

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • L
    Dealer Manager
    Lytegen
    May 2026 - Current (5 months)
    Currently serving as Dealer Manager at Lytegen/Elevation Pros, overseeing vendor management, communication, recruitment, and billing operations, including accounts receivable and payable.
  • Spectrum Eval
    Senior Medical Historian
    Spectrum Eval
    Mar 2025 - Current (1 year 7 months)
    Researched, organized, and analyzed historical medical records to document treatment trends and
    institutional developments with full data compliance.

    Collaborated with healthcare professionals to verify and interpret case histories, ensuring accuracy and ethical handling of sensitive information.

    Produced detailed reports and presentations highlighting key medical advancements and their historical impact on patient care.
  • Tech Consulting
    Placement Specialist public Remote experience
    Tech Consulting
    Aug 2024 - Jan 2025 (6 months)
    • Led and monitored performance of consultants across multiple enterprise accounts, ensuring
    alignment with operational goals and client expectations.
    • Analyzed performance trends and pipeline data to identify bottlenecks and implement process
    improvements that increased placement efficiency.
    • Established structured reporting and tracking mechanisms to improve visibility into consultant
    productivity and client delivery metrics.
  • OneSupport
    Patient Care Lead
    OneSupport
    May 2023 - May 2024 (1 year 1 month)
    Coordinated scheduling and compliance strategies, reducing appointment cancellations by 13% across the entire department.

    Assisted patient care agents in the learning and application of policies, improving decision-making and transparency.

    Maintained 100% compliance with HIPAA regulations while handling sensitive client data.
  • Cactus Credit
    Senior Credit Manager
    Cactus Credit
    Oct 2022 - Apr 2023 (7 months)
    Created and tailored financial strategies for customers, boosting cash flow efficiency by 45%.

    Analyzed customer trends to refine sales approaches, increasing repeat transactions by 28%.

    Assisted clients in complex financial negotiations, leading to a 30% rise in client retention.

    Oversaw a team of 7 outbound callers who pre-qualified and warmed up transfers, optimizing conversion rates and ensuring a smoother closing process.
  • Intugo México
    Technical Support Specialist
    Intugo México
    Oct 2021 - Sep 2022 (1 year)
    Ranked in the top 10% of department performers for AHT and first contact resolution.

    Managed technical escalations efficiently, improving customer experience and resolution times.

    Delivered support via multiple communication channels, ensuring a seamless customer experience.
  • Teleperformance
    Customer Service Team Lead
    Teleperformance
    Oct 2019 - Aug 2021 (1 year 11 months)
    Led a high-performing sales and customer service team, achieving a 20% increase in productivity through effective coaching and mentorship.

    Designed and implemented customer retention initiatives, increasing contract renewals and brand loyalty by 25%.

    Ranked among the top 2 departments out of 12 in efficiency and customer satisfaction, demonstrating leadership excellence.

    Developed and enforced process improvements that resulted in a 15% reduction in Average Handle Time (AHT).
  • Teleperformance
    Customer Care Agent
    Teleperformance
    Mar 2019 - Oct 2019 (8 months)
    Provided exceptional pre-retention services, increasing customer retention rates by 12%.

    Negotiated customer solutions that led to a 15% boost in satisfaction metrics.

    Maintained top 3 performance in Average Handle Time (AHT) within the department.
Education verified_user 0% verified