Leonardo Gutiérrez

Leonardo Gutiérrez

About

Detail

Senior Product Support Specialist
Zapopan, Jalisco, Mexico
Contact Leonardo regarding: 
work
Full-time jobs
Starting at USD3k/month
Flexible work
Starting at USD20/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Insulet
    Senior Product Support Specialist
    Insulet
    Jan 2025 - Current (1 year 10 months)
    Senior Product Support Specialist

    - Escalations (inbound/outbound), ticket creation and assignment, product tech support, participation and development on quality projects, subject matter expert providing assistance on training new waves.
    - Performed continuous market research through demographic analysis to better understand user segments, which allowed for the refinement of service delivery and a significant improvement in the overall quality of customer attention.
  • R
    Reservations Specialist
    Riu Hotels
    Jun 2024 - Dec 2024 (7 months)
    Reservations Specialist

    Back office, schedule and modify bookings, concierge and general hotels inquiries.
    • Managed back office operations, including the precise scheduling and modification of guest bookings to ensure seamless hotel experiences.
    • Provided high-level concierge support and addressed general hotel inquiries, consistently prioritizing customer experience (CX) and professional hospitality standards.
    • Utilized Google Workspace and Microsoft 365 to maintain organized account management records and streamline client onboarding processes.
    • Performed comprehensive internet research to evaluate booking trends and guest requirements.
    • Applied market research methodologies to analyze the demograp
  • Tata Consultancy Services
    Customer Service Representative
    Tata Consultancy Services
    Sep 2023 - Jun 2024 (10 months)
    Retail product inquiries and order creation, survey performer (outbound), service desk, overall customer experience.
  • P
    Construction Manager
    Pinturas y más
    Jan 2023 - Aug 2023 (8 months)
    Construction Manager

    Supervise painter and mason work, provide and restock labor material, logistics, payroll assistance, employee assignment, communication bridge between workmen, contractor and construction superintendent.
    • Utilized internet research to maintain a comprehensive understanding of current construction trends and sustainable practices, allowing me to present innovative, fresh design and material recommendations to clients that enhanced project value.
    • Leveraged proficiency in Google Workspace and Microsoft 365 to streamline daily operations, project documentation, and reporting, ensuring high-level coordination between field teams and stakeholders.
    • Applied process optimization and operations mana
  • S
    Remote Front Desk
    Smile Time Dental
    Jan 2022 - Nov 2022 (11 months)
    Remote Front Desk

    Appointment booking (initial visit and follow up), email inquiries, insurance verification, check-in, overall customer experience, training and supervising newly arrived employees.

    • Orchestrated end-to-end appointment scheduling, streamlining both initial consultations and follow-up visits to ensure seamless clinical operations.
    • Managed high-volume email inquiries and complex insurance verification processes, utilizing technical proficiency in Google Workspace and Microsoft 365 to maintain organizational efficiency.
    • Facilitated smooth check-in procedures and consistently elevated the overall customer experience through a dedicated, hospitality-driven approach.
    • Spearheaded the tra
  • not specified
    Bilingual Telephone Agent
    not specified
    Feb 2019 - Nov 2021 (2 years 10 months)
    Customer service, tech support, billing, collections, sales (prospect and upselling), retention.
Education verified_user 0% verified
  • not specified
    Bachelor Certificate
    not specified
    Jan 2022
    • Experienced in leading cross-functional processes.
    • Optimizing administrative workflows, and driving customer satisfaction through strategic problem-solving.
    • Recognized for balancing operational efficiency with business objectives, fostering long-term client relationships.
    • Contributing to organizational growth with a results-oriented approach.