Leonardo Engel

Customer Success Manager

Intelex

Mar 2023 - Current (3 years 7 months)

Currently, I have the pleasure of working as a Customer Success at Intelex, where I am responsible for managing a portfolio of 80 clients focused on North America. My main focus is retention and upsell, ensuring that each client not only achieves their goals with our solutions but also explores new growth opportunities. My responsibilities include: Close Follow-Up: Always being available to our clients, offering continuous and personalized support. Opportunity Identification: Analyzing clients' needs to identify upsell opportunities that add value. Retention: Developing effective strategies to ensure customer satisfaction and loyalty. Training and Education: Providing necessary training and resources so that clients can make the most of our

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Customer Success Manager

ROCKCONTENT

Mar 2022 - Sep 2023 (1 year 7 months)

Working to ensure customer success and satisfaction by managing their needs, providing support, and driving the adoption and utilization of products and services. Focused on building strong relationships, monitoring customer performance, and collaborating with internal teams to deliver exceptional results and foster long-term partnerships. Portfolio Management: Responsible for managing a portfolio of over 80 clients, primarily from the United States and Europe. Performance Recognition: Awarded best performance in Q3 2022 for exceeding targets. Process Development: Collaborated in the development of processes aimed at delivering superior results to clients.

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Business Development Representative

Azion Technologies

Jul 2021 - Mar 2022 (9 months)

Focused on generating new business opportunities through prospecting potential clients, qualifying leads, and initiating contacts to create sales opportunities for the company. I conduct market research, engage with potential clients through various channels, and collaborate with the sales team to nurture leads and move them through the sales funnel. -Conducted prospecting activities for Brazil, Mexico, and the United States. -Successfully opened markets in Mexico and the United States. -Accompanying clients from end to end, from lead generation to closing.

Inside Sales Representative

Dell Technologies

Mar 2018 - Jul 2020 (2 years 5 months)

Focused on building strong relationships, guiding potential clients through the sales process, and addressing customer inquiries by providing detailed product information, negotiating prices, and closing deals. -Managed a portfolio of approximately 400 medium and large clients, overseeing the entire customer journey and increasing quarterly revenue from 1 million to 1.7 million. -Awarded top performer in 2019, consistently surpassing sales targets in the first, second, third, and fourth quarters. -Demonstrated experience in managing a global client portfolio and effectively negotiating with individuals from diverse cultural backgrounds.

Sales Backup

Dell Technologies

Jun 2017 - Current (9 years 4 months)

-Responsible for assisting a team of thirteen account managers. Covering client portfolios during holidays or adverse events, ensuring performance is maintained or improved. -Experienced in negotiating with clients from various parts of Brazil. -Assisting with the team's internal metrics.

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Leonardo Engel

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