Leonardo Alonso Callejas Cuadra

M

Sales Development Representative

Mertel Premium Services

Oct 2024 - Apr 2025 (7 months)

• Conduct a minimum of 120 outbound calls daily to prospective clients from a provided contact list.
• Identify and qualify leads based on predefined criteria, ensuring a strong fit for our products and services.
• Schedule appointments for the sales team with qualified prospects.
• Accurately document all interactions and update lead status in the CRM system to ensure data integrity.
• Follow up with prospects who have shown interest or require further engagement to move them through the sales pipeline.
• Collaborate closely with the sales and marketing teams to align on outreach strategies and optimize lead generation efforts.
• Consistently meet or exceed daily, weekly, and monthly KPIs, i

Outreach / Sales Specialist

Elevate Teams

Apr 2023 - May 2024 (1 year 2 months)

• Utilized data analytics to identify customer trends and preferences, providing insights to inform outreach strategies.
• Designed and launched an email marketing campaign that increased the open rate by 20%.
• Managed payment processes related to sales, assisting in resolving payment issues and troubleshooting to provide effective alternatives, ensuring a seamless transaction experience for customers. Additionally, ensured that workflows were effectively managed to achieve our outreach goals, utilizing Podio to enhance project tracking and collaboration, while also expressing a keen interest in further developing my skills with the platform.

O

Technical Support Specialist

Osmi Ed - Tech

Sep 2021 - Jul 2022 (11 months)

• Provided technical support to customers over the phone and via email, resulting in an 80% customer satisfaction rate.
• Troubleshot technical issues and provided on-site technical support.
• Provided technical support for end-users and resolved escalated technical issues.
• Developed a knowledge base of common issues and solutions to improve customer self-service and reduce the need for technical support.
• Managed a comprehensive database of customer information, ensuring that all customer records were up-to-date and accurate. Additionally, utilized lead management skills to oversee client interactions within a Learning Education Platform, ensuring that clients were effectively guided through the renewal

W

Customer Service Manager

WEG Articulos de Limpieza

Apr 2018 - Sep 2021 (3 years 6 months)

• Collaborated with cross-functional teams to identify customer service improvement opportunities and implemented corresponding solutions.
• Monitored customer service performance and conducted regular performance reviews to ensure that customer service goals were met.
• Identified customer needs and communicated benefits of products and services, while also ensuring that payment management processes were adhered to, which included meeting payment windows to maintain service continuity and effectively handling product credits and alternative payment options. Additionally, created ad campaigns and marketing materials for various channels, leveraging Google Ads, Meta Ads Manager, and digital marketing strategies to promote th

Leonardo Alonso Callejas Cuadra

About

Detail

Timeline

Résumé

Leonardo Alonso Callejas Cuadra

About

Detail

Behavioral traits