Leonard-Gregory Theodotou

H

SITE RELIABILITY ENGINEER

Halo studios

May 2025 - Jul 2025 (3 months)

• Monitored and optimized virtual machines, hypervisor clients, SQL databases, and Azure Blob cold storage archives to ensure the 99.9% uptime and availability of business-critical Azure production environments. • Configured and deployed Azure Virtual Desktop host pools and session hosts for use by internal departments and partner studios, securing privileged access to sensitive development and production assets. • Maintained the health of Azure and Ubuntu server infrastructure through routine patching, software installation, performance analysis, and break/fix hardware support resolution. • Wrote Terraform infrastructure-as-code monitoring and alerting rules to improve the detection and prevention of hardware issues affecting business-

IT SUPPORT ENGINEER

LendingTree

Jun 2023 - Sep 2024 (1 year 4 months)

• Oversaw IT asset lifecycle management, procurement, vendor relationships, and MDM ( enrollment, compliance, and management) of 500 MacOS and Windows 10-11 laptop endpoints. • Streamlined MacOS and Windows 11 hardware provisioning with zero-touch deployment configurations within Microsoft Intune, Autopilot, Entra ID, and Kandji. • Independently solved Tier 1-3 end-user support issues related to hardware, software, and networking troubleshooting and trained 2 junior Support Engineers to improve incident response and resolution metrics. • Partnered with Human Resources to enhance the onboarding/offboarding experience by reviewing existing processes and updating user-facing training materials, allowing new hires to learn about corporate I

IT ENGINEER

DroneDeploy

May 2022 - Nov 2022 (7 months)

• Served as the primary point of contact for MacOS and Windows 10-11 end user support incidents by utilizing time management strategies and root-cause analysis. • Developed role-based access control profiles and maintained strict security policies using DevOps practices, Agile practices, and infrastructure-as-code. • Ensured regulatory compliance standards as defined by SOC2 and ISO 27001 frameworks to pass 3rd party auditing. • Maintained corporate ITAM and ITSM strategies by following ITIL best practices. • Published technical documentation and network diagrams to an internal knowledge base hosted in Confluence.

E

DESKTOP ADMINISTRATOR

Encore VFX

Oct 2020 - May 2022 (1 year 8 months)

• Troubleshoot Tier 2-3 end user support incidents according to ITSM guidelines to resolve multi-factor authentication, single-sign on, VPN, TCP/IP, software licensing, file permissions, and hardware troubleshooting affecting end users. • Partnered with cross-functional teams to monitor the uptime and availability of AWS ECS2 render farm clusters. • Participated in on-call support rotations to respond to technical emergencies outside of standard business hours. • Created positive end user support experiences through excellent communication and conflict resolution techniques. • Made offsite visits in a personal vehicle to decommissioned office and third-party data center locations to audit and retire IT infrastructure in partnership wit

C

MSP IT CONSULTANT

Clarke Consulting

Oct 2020 - Oct 2021 (1 year 1 month)

• Completed a long-term network deployment project to double the office and laboratory space of a growing start-up. • Balanced the IT needs of 3 business clients by rotating between job sites on a weekly and daily basis to perform general maintenance tasks, deploy networking and conferencing equipment, and troubleshoot hardware/software issues. • Managed the deployment, troubleshooting, and maintenance of Zebra print engines and applicators for lab use. • Developed IAM workflows and integrated SaaS tools using Okta, Google Workspace, Microsoft 365, and Azure.

Leonard-Gregory Theodotou

About

Detail

Timeline

Résumé