Leonel Flores Herrera

Overall skills, soft skills and aptitudes: •Advanced and professional English level (writing, reading and listening). •Knowledgeable with basic computer software and hardware, basic technical support, troubleshooting guidance and IT escalations when appropriate. •Professional using Microsoft Office (Outlook, Word, OneNote, PowerPoint and Excel) •Experienced supporting and assisting different business backgrounds: End Users (retail, SaaS, legal advise, healthcare insurance), Healthcare Professionals, Account Managers for Technology Companies; and also Consultants and Professionals in the visual graphics/graphic design guild. •Fluid providing support through different channels of communication: Phone, Chat, Email, Video conference, ticketing systems and web-based software. •Experience with basic technical support, troubleshooting and IT escalation process when applicable. •Oriented and dedicated to support customers on their specific needs, by putting in practice my knowledge and abilities to improve customer's experience. •Reliable team player, convinced that we all have unique points of view and we all can help together to achieve goals faster. •Adaptable and fast learner during different situations and activities. •Self-driven, independent, self motivated, patient and resilient. •I am active listener that enjoys to make the customer/client heard and acknowledged, results oriented and will go the extra mile to improve every interaction whenever is possible.